Tech Mahindra is hiring for the position of Customer Support Associate in Hyderabad, India. Candidates with Any Graduate/ PG/ 12th Pass are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | Tech Mahindra |
| Position | Customer Support Associate |
| Qualifications | Any Graduate/ PG/ 12th Pass |
| Batch | 2018/ 2019/ 2020/ 2021/ 2022/ 2023/ 2024 |
| Experience | Freshers/ Experienced |
| Location | Hyderabad, India |
Key Responsibilities:
- Furnishing comprehensive and informative responses to both current and prospective customers regarding product and service details.
- Maintaining accurate and organized customer records.
- Recognizing and promptly escalating high-priority issues to the Team Leader and Operations Team.
- Actively participating in team meetings.
- Addressing all inquiries with courtesy and professionalism.
- Investigating and resolving customer inquiries by providing suitable and satisfactory solutions.
- Educating customers on services and processes.
- Reporting any concerns or challenges to the Team Leader.
- Adhering strictly to assigned shift schedules.
- Ensuring strict compliance with established internal policies, procedures, and processes.
Eligibility Criteria:
- Any Graduate/ PG/ 12th Pass
Preferred skills:
- Excellent communication needed in English and Hindi.
- Fluent in written and spoken English.
- Able to work well under pressure and under minimum supervision.
- A fast learner who is able to work with set targets.
- Must be time flexible and able to work in a rotational shift system including holidays and weekends.
About Company:
Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences. We #Rise together to create sustainable businesses that can bring about lasting change in our communities – to create an equal world, to be future ready, and to create value. We are a USD 6.5 billion company with 152,000+ professionals across 90 countries, helping 1297 global customers including Fortune 500 companies. We are focused on leveraging next-generation technologies including 5G, blockchain, metaverse, quantum computing, cybersecurity, artificial intelligence, and more, to enable end-to-end digital transformation for global customers.
How To Apply?
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