Salesforce is hiring for Employee Success Operations Administrator | Apply Now!

Salesforce is hiring for the position of Employee Success Operations Administrator in Hyderabad, India. Candidates with a Bachelor’s Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.

Job Description:

Key Responsibilities:

• Utilize our case-management solution to promptly assist employees with HR queries and issues.
• Conduct audits on benefit claims submitted by employees.
• Address employee benefits queries and tasks.
• Deliver exceptional customer service to employees through our customer portal and other social channels.
• Support and enhance our centralized knowledge base by creating, updating, and improving knowledge articles to ensure information relevance for employees.
• Collaborate effectively with stakeholders and other support teams to resolve issues.
• Maintain a comprehensive understanding of processes, programs, and policies to assist employees and managers.
• Proactively identify opportunities for process improvements, contributing to an enhanced and more productive process that elevates the employee experience.
• Ensure the accuracy of internal Shared Services Community process documentation.
• Adhere to audit requirements by completing work accurately and within established timelines.
• Uphold confidentiality in all aspects of job responsibilities.
• Perform other duties and engage in project work as required.

Eligibility Criteria:

• Proficient in spoken and written communication at a high level.
• 0-1 years of work experience.
• Demonstrated problem-solving skills coupled with a keen interest in technology and continuous learning.
• Excellent verbal and written communication abilities.
• Outstanding customer service orientation.

Preferred skills:

• Foreign language proficiency, such as French, German, Japanese, etc., would be an additional advantage.
• Comfortable operating in a fast-paced environment with competing priorities.
• Exceptional time management, organizational, prioritization, and follow-up skills.
• Ability to work effectively in a team environment.
• Proficient in using Excel and PowerPoint.

About Company:

Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

How To Apply?

• First, read through all of the job details on this page.
• Scroll down and press the Click Here button.
• To be redirected to the official website, click on the apply link.
• Fill the details with the information provided.
• Before submitting the application, cross-check the information you’ve provided.

Apply Link: Click Here