QAD is hiring for the position of Associate Support Analyst/ Graduate Trainee in Mumbai, India. Candidates with a Bachelor’s or Master’s Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
|Associate Support Analyst/ Graduate Trainee
|Bachelor’s/ Master’s Degree
|2018/ 2019/ 2020/ 2021/ 2022/ 2023/ 2024
|Work From Home (Remote)
Key Responsibilities for Graduate Trainee:
- Perform initial triage on reported application issues from global customers/partners and provide solutions by consulting mentors within the organization.
- Handle simple application issues under the close guidance of mentors or team leads.
- Maintain defined quality standards and procedures for efficient issue resolution.
- Create and update documentation related to application support and issue resolution.
- Learn and adhere to all support processes and guidelines; consult mentors or senior support consultants/team leads for any queries regarding the support process or specific application areas.
- Enhance knowledge of the application through on-the-job learning and participation in online or classroom training sessions.
Key Responsibilities for Associate Support Analyst:
- Provide technical support to customers, diagnosing and resolving issues related to supply chain solutions to ensure customer satisfaction and minimize downtime.
- Investigate and resolve technical problems using SQL queries, analyzing XML data, understanding IIS configurations, PowerShell scripting, and utilizing Excel for data analysis.
- Maintain detailed records of support requests, resolutions, and customer interactions. Create and update technical documentation for customer assistance and internal knowledge.
- Collaborate with cross-functional teams, including developers and product managers, to communicate customer issues, propose solutions, and contribute to product improvements.Identify opportunities for enhancing technical support processes, tools, and the overall customer experience.
- Propose and implement improvements to support continuous enhancement in processes and customer satisfaction.
- Bachelor’s degree in a related field or equivalent work experience.
- Basic understanding of technical support, with a focus on SQL, IIS, XML, PowerShell Scripting, and supply chain solutions.
- Strong knowledge of SQL for data retrieval and manipulation is a plus.
- Familiarity with IIS configurations and troubleshooting is a plus.
- Proficiency in XML data parsing and manipulation is a plus.
- Understanding of supply chain processes and best practices is a plus.
- Excellent communication and interpersonal skills in English.
- Strong problem-solving and analytical abilities.
- Proficiency in Excel for data analysis and reporting.
- Knowledge of Google Suite applications is also preferred.
- Ability to work independently and in a team-oriented environment.
- Customer-focused mindset and dedication to delivering high-quality support.
QAD is a leading provider of next-generation manufacturing and supply chain solutions in the cloud. To succeed in a turbulent world, facing disruptions in supply and fluctuations in demand, manufacturers and supply chains must rapidly respond to change and seamlessly optimize agility, efficiency, and resilience for effective customer service. QAD delivers Adaptive Applications to enable these Adaptive Enterprises.
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