Rackspace Technology is hiring for the position of Citrix Cloud Engineer I in across India. Candidates with a Bachelor’s/ Master’s Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | Rackspace Technology |
| Position | Citrix Cloud Engineer I |
| Qualifications | Bachelor’s/ Master’s Degree |
| Experience | Freshers/ Experienced |
| Location | Remote |
Key Responsibilities:
- Provides technical support to customers through phone, ticketing systems, and automation tools.
- Handles complex customer issues, manages resolution processes, and provides regular updates throughout the troubleshooting process.
- Supports internal and external customers across multiple platforms and infrastructure environments.
- Collaborates with customers and cross-functional teams to troubleshoot technical issues and improve user satisfaction.
- Resolves customer issues by providing technical guidance and recommendations to improve operational efficiency and minimize recurring incidents.
- Develops support tools, processes, and playbooks to enhance customer experience and mentors support teams on customer-related technical issues.
- Proactively identifies potential technical challenges and recommends alternative solutions to improve system stability and security.
- Keeps up to date with emerging technologies and industry best practices.
- Ensures compliance with company security policies, procedures, and relevant industry standards.
Infrastructure Management:
- Administers and maintains Windows Server environments.
- Manages Active Directory, Group Policy Objects (GPO), DNS, DHCP, and Certificate Services.
- Manages FSLogix, Citrix Profile Management (UPM), and user profile configurations.
- Monitors infrastructure performance, health, and availability using enterprise monitoring tools.
Eligibility Criteria:
- Bachelor’s/ Master’s Degree
About Company:
We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies – across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.
How To Apply?
- First, read through all of the job details on this page.
- Scroll down and press the Click Here button.
- To be redirected to the official website, click on the apply link.
- Fill the details with the information provided.
- Before submitting the application, cross-check the information you’ve provided.
