Cognizant is hiring for the position of Process Executive (Voice & Data) in across India. Candidates with Any Graduate/ Undergraduate are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | Cognizant |
| Position | Process Executive (Voice & Data) |
| Qualification | Any Graduate/ Undergraduate |
| Batch | 2018/ 2019/ 2020/ 2021/ 2022/ 2023/ 2024 |
| Experience | Freshers (0 – 2 Years) |
| Location | Across India/ WFH |
Key Responsibilities:
- Ensure the highest level of customer satisfaction by striving to understand and resolve issues or queries at the first instance.
- Maintain business controls as per requirements.
- Respond to data requests and generate client-specified reports promptly.
- Articulate and communicate effectively with clients and end-users.
- Escalate received issues in different batches and support the team in achieving SLA and TAT associated with Correspondence, Payments, PIA, and Write-off.
- Deliver quality metrics as defined by customers.
- Develop a complete understanding of procedures and ensure 100% process adherence to transaction processing timelines.
- Complete transactions for data preparation, submissions, etc., as defined in SOPs.
- Adhere to audit compliance (SAS 70, SOX, Statutory Audit) for all processes as outlined in process documentation.
- Ensure adherence to process guidelines as documented.
- Set productivity and quality benchmarks.
- Adhere to shift handover processes.
- Raise process-related issues or concerns on time with process and team leads.
Eligibility Criteria:
- Any Graduate/ Undergraduate
Preferred skills:
- Excellent communication and interpersonal skills.
- Analytical and problem-solving capabilities.
- Actively contribute to and participate in knowledge-sharing sessions.
- Complete all mandatory assessments and certifications as applicable.
- Align individual goals with team objectives and work cohesively with the team.
- Participate in and contribute to organizational activities.
- Record own attendance and time sheet-related data.
About Company:
Cognizant is a global professional services firm that transforms clients business, operating, and technology models for the digital era. Our distinct industry-based, consultative approach assists clients in envisioning, building, and operating more innovative and efficient businesses. Cognizant, headquartered in the United States, is ranked 185 on the Fortune 500 and is consistently ranked among the world’s most admired companies.
How To Apply?
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