Tech Mahindra is hiring for the position of Customer Service Representative in Hyderabad, India. Candidates with Any Graduate/ 12th Pass are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | Tech Mahindra |
| Position | Customer Service Representative |
| Qualifications | Any Graduate/ 12th Pass |
| Batch | 2018/ 2019/ 2020/ 2021/ 2022/ 2023 |
| Experience | Freshers/ Experienced |
| Location | Hyderabad, India |
Key Responsibilities:
- Addressing customer inquiries through Web Chat, E-mails, and Social Media.
- Providing informative responses to current and potential customers regarding product and service details.
- Maintaining precise customer records.
- Identifying and promptly escalating high-priority issues to the Team Leader and Operations Team.
- Actively participating in team meetings.
- Handling all queries in a courteous and professional manner.
- Probing and troubleshooting customer inquiries while delivering suitable and satisfactory solutions.
- Educating customers on services and processes.
- Escalating any concerns or challenges to the Team Leader.
- Achieving predefined Key Performance Indicators (KPIs) and Objectives.
- Adhering strictly to shift schedules.
- Complying with established internal policies, procedures, and processes.
- Collaborating effectively with the team.
Eligibility Criteria:
- A Bachelor’s degree from any stream if a Fresher.
- Minimum HSC with a minimum of 1 year of relevant experience.
Preferred skills:
- Excellent communication needed in English and Hindi.
- Fluent in written and spoken English.
- Able to work well under pressure and under minimum supervision.
- A fast learner who is able to work with set targets.
- Must be time flexible and able to work in a rotational shift system including holidays and weekends.
About Company:
Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences. We #Rise together to create sustainable businesses that can bring about lasting change in our communities – to create an equal world, to be future ready, and to create value. We are a USD 6.5 billion company with 152,000+ professionals across 90 countries, helping 1297 global customers including Fortune 500 companies. We are focused on leveraging next-generation technologies including 5G, blockchain, metaverse, quantum computing, cybersecurity, artificial intelligence, and more, to enable end-to-end digital transformation for global customers.
How To Apply?
- First, read through all of the job details on this page.
- Scroll down and press the Click Here button.
- To be redirected to the official website, click on the apply link.
- Fill the details with the information provided.
- Before submitting the application, cross-check the information you’ve provided.
