Mphasis is hiring for the position of Technical Support Associate in Bangalore, India. Candidates with a Bachelor’s or Master’s Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | Mphasis |
| Position | Technical Support Associate |
| Qualifications | Bachelor’s or Master’s Degree |
| Batch | 2019/ 2020/ 2021/ 2022/ 2023/ 2024 |
| Experience | 0 – 1 Years |
| Location | Bangalore, India |
Key Responsibilities:
- Exhibit a strong commitment to embodying a Customer First culture in all interactions.
- Proficient in troubleshooting and resolving queries related to Hardware, Networking, and Operating Systems via phone support.
- Offer solutions to customers, which may involve recommending products or services to address their issues.
- Actively demonstrate ownership, effective time management, and the ability to multitask using various tools.
- Display excellent interpersonal and communication skills, and adeptly manage objections and customer escalations.
- Employ a strong analytical and logical approach to troubleshoot and resolve both Hardware and Software issues.
Eligibility Criteria:
- Demonstrates excellent CRM skills and adheres to Email/Chat Etiquettes with a primary focus on a Customer First mindset.
- Possessing technical certifications like A+, N+, MCSA, and MCSE would be an additional advantage.
Preferred skills:
- Proficient in troubleshooting hardware, software, and network issues.
- Clear and effective verbal and written communication skills.
- A strong commitment to providing exceptional customer service and problem-solving.
- Effective at diagnosing technical issues and finding solutions.
- Ability to empathize with customers and maintain patience during problem resolution.
- Capable of handling multiple tasks and inquiries simultaneously.
About Company:
A leading applied technology services company, we innovate to deliver service excellence and successful outcomes across sales, delivery and development. With our strategy to be agile, nimble and customer-centric, we anticipate the future of applied technology and predict tomorrow’s trends to keep our clients at the summit in an ever-changing marketplace. Leading with architecture and design, our next-gen solutions enable enterprises to accelerate on their digital transformation journey.
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