Mphasis is hiring for Technical Support Associate | Apply Now!

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Mphasis is hiring for the position of Technical Support Associate in Bangalore, India. Candidates with a Bachelor’s or Master’s Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.

Job Description:

Company NameMphasis
PositionTechnical Support Associate
QualificationsBachelor’s or Master’s Degree
Batch2019/ 2020/ 2021/ 2022/ 2023/ 2024
Experience0 – 1 Years
LocationBangalore, India

Key Responsibilities:

  • Exhibit a strong commitment to embodying a Customer First culture in all interactions.
  • Proficient in troubleshooting and resolving queries related to Hardware, Networking, and Operating Systems via phone support.
  • Offer solutions to customers, which may involve recommending products or services to address their issues.
  • Actively demonstrate ownership, effective time management, and the ability to multitask using various tools.
  • Display excellent interpersonal and communication skills, and adeptly manage objections and customer escalations.
  • Employ a strong analytical and logical approach to troubleshoot and resolve both Hardware and Software issues.

Eligibility Criteria:

  • Demonstrates excellent CRM skills and adheres to Email/Chat Etiquettes with a primary focus on a Customer First mindset.
  • Possessing technical certifications like A+, N+, MCSA, and MCSE would be an additional advantage.

Preferred skills:

  • Proficient in troubleshooting hardware, software, and network issues.
  • Clear and effective verbal and written communication skills.
  • A strong commitment to providing exceptional customer service and problem-solving.
  • Effective at diagnosing technical issues and finding solutions.
  • Ability to empathize with customers and maintain patience during problem resolution.
  • Capable of handling multiple tasks and inquiries simultaneously.

About Company:

A leading applied technology services company, we innovate to deliver service excellence and successful outcomes across sales, delivery and development. With our strategy to be agile, nimble and customer-centric, we anticipate the future of applied technology and predict tomorrow’s trends to keep our clients at the summit in an ever-changing marketplace. Leading with architecture and design, our next-gen solutions enable enterprises to accelerate on their digital transformation journey.

How To Apply?

  • First, read through all of the job details on this page.
  • Scroll down and press the Click Here button.
  • To be redirected to the official website, click on the apply link.
  • Fill the details with the information provided.
  • Before submitting the application, cross-check the information you’ve provided.

Apply Link: Click Here

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