Mphasis is hiring for Technical Support Associate | Apply Now!

Mphasis is hiring for the position of Technical Support Associate in Bangalore, India. Candidates with a Bachelor’s or Master’s Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.

Job Description:

Key Responsibilities:

• Exhibit a strong commitment to embodying a Customer First culture in all interactions.
• Proficient in troubleshooting and resolving queries related to Hardware, Networking, and Operating Systems via phone support.
• Offer solutions to customers, which may involve recommending products or services to address their issues.
• Actively demonstrate ownership, effective time management, and the ability to multitask using various tools.
• Display excellent interpersonal and communication skills, and adeptly manage objections and customer escalations.
• Employ a strong analytical and logical approach to troubleshoot and resolve both Hardware and Software issues.

Eligibility Criteria:

• Demonstrates excellent CRM skills and adheres to Email/Chat Etiquettes with a primary focus on a Customer First mindset.
• Possessing technical certifications like A+, N+, MCSA, and MCSE would be an additional advantage.

Preferred skills:

• Proficient in troubleshooting hardware, software, and network issues.
• Clear and effective verbal and written communication skills.
• A strong commitment to providing exceptional customer service and problem-solving.
• Effective at diagnosing technical issues and finding solutions.
• Ability to empathize with customers and maintain patience during problem resolution.
• Capable of handling multiple tasks and inquiries simultaneously.

About Company:

A leading applied technology services company, we innovate to deliver service excellence and successful outcomes across sales, delivery and development. With our strategy to be agile, nimble and customer-centric, we anticipate the future of applied technology and predict tomorrow’s trends to keep our clients at the summit in an ever-changing marketplace. Leading with architecture and design, our next-gen solutions enable enterprises to accelerate on their digital transformation journey.

How To Apply?

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• Scroll down and press the Click Here button.
• To be redirected to the official website, click on the apply link.
• Fill the details with the information provided.
• Before submitting the application, cross-check the information you’ve provided.

Apply Link: Click Here