IKEA is hiring for the position of Customer Relations Team Leader in Hyderabad, India. Candidates with Any Graduate/ Post Graduate are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | IKEA |
| Position | Customer Relations Team Leader |
| Qualifications | Any Graduate/ Post Graduate |
| Batch | Any Batch |
| Experience | 0 – 3 (Years) |
| Location | Hyderabad, India |
Key Responsibilities:
- Prioritizing customer needs over work tasks, ensuring co-workers are readily available and prepared to assist.
- Fostering co-worker empowerment through knowledge, confidence, trust, authority, and motivation, enabling them to provide optimal customer support.
- Maintaining constant availability to address customer concerns positively and promptly, offering support when co-workers encounter unresolved issues.
- Recognizing the significance of accurate stock inventory and coaching team members to maintain this awareness in their daily responsibilities.
- Collaborating with my manager and team to identify the root causes of recurring issues, implementing improved operational processes, and conducting follow-ups to ensure the resolution of such problems for future customers. When necessary, cooperating with colleagues in other departments to implement changes that enhance customer satisfaction.
- Demonstrating a comprehensive understanding of the IKEA Concept and sharing this knowledge with my team, ensuring they have access to the appropriate Inter IKEA Systems manuals and educational resources to enhance the customer shopping experience.
- Contributing to the development of my department’s action plan and taking responsibility for delivering my part in its execution.
Eligibility Criteria:
- Any Graduate/ Post Graduate
Preferred skills:
- Proficiency in proactively addressing customer needs by understanding their requirements in a service-oriented industry.
- Demonstrated emotional resilience and conflict-handling capabilities, remaining composed when confronted with challenging situations and assertively addressing them.
- Exceptional communication skills, adaptable to tailor the message for effective communication with the intended audience.
- Confident decision-maker with a keen sense of common sense and meticulous attention to detail.
- Proficiency in reading and comprehending written English.
- Strong analytical abilities.
- Self-sufficiency and motivation, along with a track record of effective collaboration within larger teams.
- Skill in prioritizing and organizing tasks for optimal time management.
- Competence in planning staffing requirements in alignment with customer traffic.
About Company:
The IKEA vision is to create a better everyday life for the many people. Our business idea is to offer well-designed, functional and affordable, high-quality home furnishing, produced with care for people and the environment. The IKEA Brand unites more than 200.000 co-workers and hundreds of companies with different owners all over the world. It’s one brand, but it reaches millions of hearts and homes. Our value chain is unique. It includes everything from product development, design, supply, manufacture and sales and of course it begins and ends with our customers.
How To Apply?
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