eBay is hiring for the position of Risk Operations Agent in Mumbai, India. Candidates with Any Graduate are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
|Risk Operations Agent
|Remote (Work From Home)
- Perform thorough case assessments to ensure trading activities on the platform adhere to safety and compliance standards.
- Utilize filters, member reports, and account evaluations to make well-informed judgments on each case.
- Recognize patterns and offer insights to superiors.
- Provide feedback on the effectiveness of filters to the LVIS team and other support departments.
- Address appeals through various communication channels for actions taken within assigned work categories.
- Handle escalations as requested by leadership.
- Respond to appeals and manage customer inquiries via email channels.
- Engage in outbound phone calls or other means to contact customers as part of case reviews.
- Guide customers on how to enhance their success on the platform through phone or email communication.
- Educate customers about the regulatory requirements related to the company’s actions.
- Any Graduate
- Proficient in identifying emerging trends and recognizing opportunities, with the ability to effectively manage multiple tasks.
- Exceptional time management skills, ensuring efficient and productive work.
- Strong communication skills, both written and verbal, to convey ideas and information effectively.
- Adept at creative problem-solving to address challenges and find innovative solutions.
- Approach interactions with customers, colleagues, and business units with a high level of courtesy and professionalism.
- Proactively recommend and implement workflow improvements to enhance efficiency.
- Eagerly take on new projects and initiatives as they arise.
- Capable of making informed decisions by combining thorough research and established guidelines, knowing when to exercise autonomy and when to involve others.
- Comfortable handling escalations based on your depth of knowledge and proficiency.
- Reliable, displaying a strong sense of urgency and consistently following through on commitments.
- Highly adaptable and self-motivated, capable of working effectively under general supervision.
- Skilled in collaborating directly with management and leaders both internally and externally.
At eBay, we create pathways to connect millions of sellers and buyers in more than 190 markets around the world. Our technology empowers our customers, providing everyone the opportunity to grow and thrive – no matter who they are or where they are in the world. And the ripple effect of our work creates waves of change for our customers, our company, our communities and our planet.
How To Apply?
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