AppTweak is hiring for the position of Junior Customer Support Specialist in Bangalore, India. Candidates with Bachelor’s/ Master’s Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | AppTweak |
| Position | Junior Customer Support Specialist |
| Qualifications | Any Bachelor’s Degree |
| Batch | Any Batch |
| Experience | 1+ (Years) |
| Location | Work From Home |
Key Responsibilities:
- Serve as the initial point of contact for clients requesting technical help or assistance via email or our chat system (Intercom).
- To ensure high levels of customer satisfaction, respond to questions from customers, diagnose technological problems, and offer prompt solutions.
- Work with cross-functional teams, such as engineering and product development, to efficiently escalate and address difficult customer issues.
- To help consumers better understand and utilise our SaaS products, offer product guidance.
- To the appropriate internal teams, proactively identify and report product issues or upgrade possibilities.
- Investigate and resolve billing-related questions, making sure that bills are accurate, and keeping everything about money as transparent as possible.
- Work along with the finance department to resolve any billing issues or refund requests as necessary.
Eligibility Criteria:
- Bachelor’s degree in a field that is relevant to the position (such as business, marketing, communications, or a similar subject).
- Knowledge of SaaS products and applications, as well as strong technical aptitude.
- Excellent problem-solving abilities and the capacity to efficiently troubleshoot and diagnose technical problems.
- Excellent written and verbal communication abilities with the capacity to explain technical topics to non-technical users.
- Customer-focused service with a sympathetic and patient attitude.
- Ability to manage and prioritise several client questions at once while upholding SLAs.
Preferred skills:
- An advantage would be having knowledge of CRM software, support ticketing systems, and Intercom.
- Working knowledge of the mobile sector.
- Understanding of the mobile ad tech market.
About Company:
AppTweak is the trusted app store acquisition partner for mobile leaders worldwide; we provide innovative solutions that help apps and games optimize their app store presence and increase downloads. For 10+ years, companies including Uber, Adobe, and Zynga have trusted our unique metrics, actionable insights, and expertise to make informed decisions and achieve long-term success in the competitive mobile market.
How To Apply?
- First, read through all of the job details on this page.
- Scroll down and press the Click Here button.
- To be redirected to the official website, click on the apply link.
- Fill the details with the information provided.
- Before submitting the application, cross-check the information you’ve provided.
