AppTweak is hiring for Junior Customer Support Specialist | Apply Now!

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AppTweak is hiring for the position of Junior Customer Support Specialist in Bangalore, India. Candidates with Bachelor’s/ Master’s Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.

Job Description:

Company NameAppTweak
PositionJunior Customer Support Specialist
QualificationsAny Bachelor’s Degree
BatchAny Batch
Experience1+ (Years)
LocationWork From Home

Key Responsibilities:

  • Serve as the initial point of contact for clients requesting technical help or assistance via email or our chat system (Intercom).
  • To ensure high levels of customer satisfaction, respond to questions from customers, diagnose technological problems, and offer prompt solutions.
  • Work with cross-functional teams, such as engineering and product development, to efficiently escalate and address difficult customer issues.
  • To help consumers better understand and utilise our SaaS products, offer product guidance.
  • To the appropriate internal teams, proactively identify and report product issues or upgrade possibilities.
  • Investigate and resolve billing-related questions, making sure that bills are accurate, and keeping everything about money as transparent as possible.
  • Work along with the finance department to resolve any billing issues or refund requests as necessary.

Eligibility Criteria:

  • Bachelor’s degree in a field that is relevant to the position (such as business, marketing, communications, or a similar subject).
  • Knowledge of SaaS products and applications, as well as strong technical aptitude.
  • Excellent problem-solving abilities and the capacity to efficiently troubleshoot and diagnose technical problems.
  • Excellent written and verbal communication abilities with the capacity to explain technical topics to non-technical users.
  • Customer-focused service with a sympathetic and patient attitude.
  • Ability to manage and prioritise several client questions at once while upholding SLAs.

Preferred skills:

  • An advantage would be having knowledge of CRM software, support ticketing systems, and Intercom.
  • Working knowledge of the mobile sector.
  • Understanding of the mobile ad tech market.

About Company:

AppTweak is the trusted app store acquisition partner for mobile leaders worldwide; we provide innovative solutions that help apps and games optimize their app store presence and increase downloads. For 10+ years, companies including Uber, Adobe, and Zynga have trusted our unique metrics, actionable insights, and expertise to make informed decisions and achieve long-term success in the competitive mobile market.

How To Apply?

  • First, read through all of the job details on this page.
  • Scroll down and press the Click Here button.
  • To be redirected to the official website, click on the apply link.
  • Fill the details with the information provided.
  • Before submitting the application, cross-check the information you’ve provided.

Apply Link: Click Here

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