Groww is hiring for the position of Customer Success Executive in across India. Candidates with B.Com/ BBA/ BBM/ BA/ B.Sc/ MBA/ PGDM are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | Groww |
| Position | Customer Success Executive |
| Qualifications | B.Com/ BBA/ BBM/ BA/ B.Sc/ MBA/ PGDM |
| Batch | Any Batch |
| Experience | Freshers & Experienced |
| Location | Across India/ Work From Home |
Key Responsibilities:
- Provide technical support and ad-hoc training to customers who use the company’s product, replying to inbound queries.
- Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades.
- Aid with the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with the product manager.
- Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention Preferred.
Eligibility Criteria:
- Undergraduate courses (BCom, BBA, BBM, BA, B.Sc, MBA/ PGDM).
- 50% cutoff – 10th, 12th and Graduation.
- No backlogs and Gap years during education
Preferred skills:
- Eagerness to learn about the company’s products and their capabilities.
- Ability to manage high volume of inbound customer queries.
- Technical aptitude and the ability to understand and explain complex concepts in simple terms.
- Ability to empathize with the customer and high customer centricity.
- Knowledge of other regional languages is helpful if the company works within the country.
About Company:
Groww is Indiaʼs fastest growing investment platform. Our long-term vision to become the trusted money partner of ~100M Indians with core products in investment & banking. Groww was founded in 2016 by alums from Flipkart, ICICI, IITB, IITD, BITs Pilani and is, backed by marquee investors like Tiger Global, Sequoia Capital, Ribbit Capital, and Y Combinator.
How To Apply?
- First, read through all of the job details on this page.
- Scroll down and press the Click Here button.
- To be redirected to the official website, click on the apply link.
- Fill the details with the information provided.
- Before submitting the application, cross-check the information you’ve provided.
