Tide is hiring for the position of Customer Support Associate in across India. Candidates with Any Graduate are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | Tide |
| Position | Customer Support Associate |
| Qualifications | Any Graduate/ 12th Pass |
| Batch | Any Batch |
| Experience | Freshers & Experienced |
| Location | Work From Home |
Key Responsibilities:
- Leading direct communication with customers over chat and email, and, whenever needed – over the phone (perform outbound calls to customers when requested by them);
- Following established procedures and guidelines, but also participate in creating new processes or improving the existing ones;
- Delivering a 5-star customer experience based on a set of pre-defined metrics (Customer Satisfaction, Volume Contribution, Quality Assurance);
- Getting to grips with tough banking challenges like unfamiliar transactions, missing payments, and direct debits;
- Helping mentor new members of the team, and support them with your wisdom and experience and help out with common back office tasks;
- Going through multiple tailor-made trainings and courses to help you elevate your skillset and knowledge and make the next step in your career with Tide;
- Working late and night shifts (weekends and holidays included), based on a schedule that takes into account your preferences, but also meets the needs of the business.
Eligibility Criteria:
- You are comfortable talking to customers (phone, chat, email) and experience liaising with and responding to member queries (however difficult). Customer-focused mindset is a must!
- You have at least 1 year of experience as a customer support associate.
Preferred skills:
- You are willing to handle customer requests via chat, phone, or email.
- You have excellent spoken and written English skills (B2 or higher).
- You are comfortable using industry tools like Kustomer, GSuite, and Jira.
- You enjoy finding novel ways to solve difficult problems.
- You are always on the lookout for recurring issues and help create new workflows to solve them.
- You are proactive, ready to take decisions and have strong organisational skills and morale.
- You have relevant experience working in customer service.
- Having finance industry experience is considered an asset.
About Company:
Tide is the leading provider of UK SME business accounts and one of the fastest-growing FinTechs in the UK. Tide is live in the UK and India with over 500,000 members in the UK and more than 50,0000 in India. We’re just getting started! Tide is transforming the business banking market. Our platform not only offers business accounts and related banking services, but also a comprehensive set of highly connected admin tools for businesses, such as full integration with accounting systems (live for our UK members, coming soon to India). Using advanced technology, all solutions are designed with SMEs in mind.
How To Apply?
- First, read through all of the job details on this page.
- Scroll down and press the Click Here button.
- To be redirected to the official website, click on the apply link.
- Fill the details with the information provided.
- Before submitting the application, cross-check the information you’ve provided.
