Tech Mahindra is hiring for Associate – Chat Support/ Executive/ Analyst | Apply Now!

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Tech Mahindra is hiring for the position of Associate – Chat Support/ Executive/ Analyst in across India. Candidates with Any Graduate are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.

Job Description:

Company NameTech Mahindra
PositionAssociate – Chat Support/ Executive/ Analyst
QualificationsAny Graduate/ 12th Pass
BatchAny Batch
ExperienceFreshers & Experienced
LocationWork From Office/ Work From Home

Key Responsibilities for Customer Service Associate – Chat Support:

  • Handling customer queries on Web Chat, E-mails and Social Media.
  • Educate current and potential customers with product and service information.
  • Maintain accurate customer records.
  • Identify and escalate priority issues to the Team Leader and Ops Team.
  • Actively participate in team meetings.

Key Responsibilities for Executive – Fraud Analyst:

  • Candidate is responsible for doing audit of employee reimbursement transactions, required to discuss with vendors, associates, partners while doing audit of transactions.
  • Candidate should be good in English communication and presentation skills.

Key Responsibilities for Security Operations Center Analyst:

  • To implement security controls in software solutions and design security architectures as per agreed specifications.
  • Gather information independently and analyze customer requirements.
  • Work under guidance to interpret the customer requirements.
  • Independently work on Multi vendor Security technologies.
  • Analyse gaps in security Infrastructure.
  • Work in designing, implementing and supporting security products for different customers.
  • Ensure client security standards and processes are met, including client IT Risk Assessment Methodology and security architecture approval.
  • Demonstrate knowledge of industry best practice and market trends relating to network security products and services.

Eligibility Criteria:

  • Any Graduate/ 12th Pass

Preferred skills:

  • Able to work well under pressure and under minimum supervision.
  • A fast learner who is able to work with set targets.
  • Must be time flexible and able to work in a rotational shift system including holidays and weekends.
  • Experienced candidate should have done QA audit in similar type of organization.
  • Candidate should be at least graduate.
  • Should have good knowledge of Microsoft tools.
  • Should have analytical skills to churn out data and find anomalies.
  • Excellent communication is mandatory.

About Company:

Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences. We #Rise together to create sustainable businesses that can bring about lasting change in our communities – to create an equal world, to be future ready, and to create value. We are a USD 6.5 billion company with 152,000+ professionals across 90 countries, helping 1297 global customers including Fortune 500 companies. We are focused on leveraging next-generation technologies including 5G, blockchain, metaverse, quantum computing, cybersecurity, artificial intelligence, and more, to enable end-to-end digital transformation for global customers.

How To Apply?

  • First, read through all of the job details on this page.
  • Scroll down and press the Click Here button.
  • To be redirected to the official website, click on the apply link.
  • Fill the details with the information provided.
  • Before submitting the application, cross-check the information you’ve provided.

Apply Link (Associate – Chat Support): Click Here

Apply Link (Executive – Fraud Analyst): Click Here

Apply Link (Operations Analyst): Click Here

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