Wipro is hiring for the position of Quality Analyst in Hyderabad, Bangalore, India. Candidates with Any Graduate or Post Graduate are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | Wipro |
| Position | Quality Analyst |
| Qualifications | Any Graduate/ Post Graduate |
| Batch | 2018/ 2019/ 2020/ 2021/ 2022/ 2023 |
| Experience | 0 – 2 (Years) |
| Location | Hyderabad, Bangalore, India |
Key Responsibilities:
- Conduct various process audits (1 audit/ agent/ week) as perprocedure and guidelines.
- For agents identified in the bottom quartile of performance,conduct 3 audits/ agent/ week.
- Prepare findings from the report and share it with the clientand the account leadership on daily/ weekly/ monthly, as required.
- Conduct weekly analysis to identify the error trends and for top2 errors, conduct root cause analysis (RCA).
- Conduct calibration communication to communicate any changesfrom the client and conduct refresher trainings to bridge any skill gapdue to these changes.
Eligibility Criteria:
- Knowledgeable about the competency requirements. Demonstrates (inparts) frequently with minimal support and guidance.
- Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well.
- Applies the competency in all situations and is serves as a guide to others as well.
- Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognized within the entire organization.
Preferred skills:
- Project Management Skills.
- Analytical Skills.
- Execution Excellence.
- Passion for results.
- Stakeholder Management.
About Company:
Wipro Limited is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 250,000 employees and business partners across 66 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.
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