Catchpoint is hiring for Technical Support Engineer | Bachelor’s | Master’s Degree | Apply Now!

Catchpoint is looking for Technical Support Engineer in across India. Candidates with a Bachelor’s/ Master’s Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.

Job Description:

Key Responsibilities:

• Monitor the availability and performance of Clients Web Applications.
• Identify failures or performance issues, diagnose and escalate to clients.
• Maintain Catchpoint’s SLA with clients.
• Provide technical assistance on the phone, email, online chat to customers and prospects
• Research, analyze, and resolve customer issues and questions.
• Contribute actively to product knowledge base and other product related documentation and the blog
• Collaborate with engineering in identifying product defects, designing solutions, and testing.
• Work closely with product management in identifying customer needs and requirements, and validate future feature designs

Eligibility Criteria:

• Knowledge of HTML, CSS, and basic JavaScript is a must
• Knowledge of TCP/IP protocols (IPv4/v6, ICMP, TCP, UDP, HTTP, DNS, etc.)
• Good analytical and problem-solving abilities
• Understanding of networking devices (servers, load balancers, routers, etc.)
• Experience with Selenium & web monitoring tools
• Technical knowledge with emphasis in the web performance industry.
• Bachelor’s Degree/Engineering – Web & Networking
• 0-4 years of work experience in a client services environment – Web, Networking, Service Desk
• Freshers can apply with these technical skills.

Preferred skills:

• Self-motivated, detail oriented and organized
• Exceptional verbal and written communication skills
• Ability to work independently and as a team member
• Flexible with rotational shifts.

About Company:

Catchpoint is the Internet Resilience Company. The top online retailers, Global2000, CDNs, cloud service providers, and xSPs in the world rely on Catchpoint to increase their resilience by catching any issues in the internet stack before they impact your business. The Catchpoint platform offers synthetics, RUM, performance optimization, high fidelity data and flexible visualizations with advanced analytics.

How To Apply?

• First, read through all of the job details on this page.
• Scroll down and press the Click Here button.
• To be redirected to the official website, click on the apply link.
• Fill the details with the information provided.
• Before submitting the application, cross-check the information you’ve provided.

To Apply: Click Here