Goldman Sachs is hiring for WFM Analyst | Bachelor’s | Master’s Degree | Apply Now!

Goldman Sachs is looking for WFM Analyst in Hyderabad, India. Candidates with a Bachelor’s or Master’s degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.

Job Description:

Key Responsibilities:

• Manage the Workforce Management (WFM) specialist team to provide adequate coverage for the business operation.
• Oversee the scheduling, mission control functions and implementation of WFM policies.
• Partner with business stakeholders and operation management team to resolve critical workforce management gaps and continue to polish the policy.
• Create and document Workforce Management procedures for the team and Delivery Center to enforce unified floor coverage and prevent unfair behaviors.
• Oversee and rectify innovative provisioning processes and workflow to define an efficient and systematic onboarding process for new hires and internal transfers.
• Own and deliver on-going organizational structure reporting for business leaders.
• Understand interactions among cross-functional partners with relevant Technology stakeholders to conduct system testing and departmental entitlement.

Eligibility Criteria:

• Ability to handle multiple projects and deadlines without sacrificing professionalism.
• Ability to build and maintain relationships while leading critical business projects.
• Strong judgment and comfort with ambiguity.
• Strong PC skills required (Excel, Access, PowerPoint, Word).
• Competitive and entrepreneurial spirit with the ability to work under minimal guidance.
• Willingness to manage and be the front face of the team.

Preferred skills:

• Past experience in workforce management, contact center operations preferred.
• Demonstrated communication skills and techniques within a fast-paced corporate environment.
• Experience developing action plans to improve business processes.

About Company:

At Goldman Sachs, we believe progress is everyone’s business. That’s why we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, Goldman Sachs is a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices in all major financial centers around the world.

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