Wipro is hiring for Financial Analyst | Any Graduate | PG| MBA |  Apply Now!

Wipro is looking for Financial Analyst in Pune, India. Candidates with any Graduate, Postgraduate, or MBA degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.

Wipro Off Campus Drive:

Key Responsibilities:

• Responding to all incoming help requests from clients via phone and/or email in a courteous manner.
• Documenting all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
• Update your own availability in the RAVE system to ensure process productivity.
• All queries received, problem-solving steps taken, and total successful and unsuccessful resolutions should be recorded, tracked, and documented.
• To resolve all client inquiries, adhere to standard processes and procedures.
• Resolve client inquiries in accordance with the contract’s SLAs.
• To assist in and provide effective problem resolution to clients, access and maintain internal knowledge bases, resources, and frequently asked questions.
• Identify and learn relevant product details to improve client interaction and troubleshooting.
• Document and analyse call logs to identify the most common trends and prevent future problems.
• Maintain and update customer self-help documents to reduce resolution time.
• In cases of late resolution, identify red flags and escalate serious client issues to Teamleader.
• Ensure that all product information and disclosures are provided to clients both before and after they call/email.
• By following service agreements, you can avoid legal problems.

Deliver Excellent Customer Service:

• Clients can receive product support and resolution by performing a question diagnosis and guiding them through step-by-step solutions.
• Assist customers in navigating product menus and gaining a better understanding of product features.
• All client inquiries must be resolved in a user-friendly, courteous, and professional manner.
• Keep logs and records of all customer inquiries in accordance with standard procedures and guidelines.
• Using the designated tracking software, accurately process and record all incoming calls and emails.
• Provide clients with alternative solutions (where appropriate) with the goal of retaining customers’ and clients’ business.
• Organize thoughts and effectively communicate oral messages that are appropriate for the listeners and situations.
• Follow up with customers and make scheduled calls to collect feedback and ensure contract/SLA compliance.
• Attend product trainings to stay up to date on product features, changes, and updates.
• Enroll in product-specific training as well as any other trainings recommended by the client.
• Collaborate with team leaders to identify training themes and learning issues in order to better serve the client.
• Maintain personal networks and participate in self-learning opportunities to keep job knowledge up to date.

Eligibility Criteria:

• Competency requirements are well-understood.
• Demonstrates (in parts) frequently with little support and direction.
• Without supervision, consistently demonstrates the full range of competency.
• Extends competency to difficult and unfamiliar situations.
• Applying competency in all situations and acting as a guide toother.
• Coaches others and develops organisational capability in the area of competency.
• Serves as a key resource for that competency and is well-known throughout the organisation.
• Productivity, efficiency, absenteeism, training hours, and the number of technical trainings completed are all factors to consider.

Preferred skills:

• Working in groups.
• Making decisions and solving problems.
• Pay close attention to the details.
• Excellence in execution.
• Centricity of the client (internal).
• Communication that works.

About Company:

Wipro Limited (previously Western India Palm Refined Oils Limited) is an Indian multinational corporation that specialises in information technology, consulting, and business process outsourcing. Since July 2020, Thierry Delaporte has served as Wipro’s CEO and Managing Director.
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a global technology services and consulting firm focused on developing innovative solutions to meet clients’ most complex digital transformation challenges. We help clients realise their most ambitious goals and build future-ready, sustainable businesses by leveraging our comprehensive portfolio of capabilities in consulting, design, engineering, and operations. We deliver on the promise of assisting our customers, colleagues, and communities to thrive in an ever-changing world, with over 250,000 employees and business partners spread across 66 countries.

How To Apply?

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• Scroll down and press the Apply Now button.
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• Fill the details with the information provided.
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