Wipro is hiring for the position of Management Trainee in Gurugram, Noida, India. Candidates with Any Graduate or Post Graduate are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | Wipro |
| Position | Management Trainee |
| Qualifications | Any Graduate/ Post Graduate |
| Batch | 2020/ 2021/ 2022/ 2023/ 2024 |
| Experience | Freshers |
| Location | Gurugram, Noida, India |
Key Responsibilities:
- Respond promptly and courteously to all incoming help requests from clients via telephone and/or emails.
- Document all relevant end user identification details, including name, department, contact information, and nature of the problem or issue.
- Maintain up-to-date availability status in the RAVE system to ensure process efficiency.
- Record, track, and document all queries received, problem-solving steps taken, and both successful and unsuccessful resolutions.
- Adhere to standard processes and procedures for resolving client queries.
- Ensure resolution of client queries within the defined SLAs outlined in the contract.
- Utilize and update internal knowledge bases, resources, and FAQs to assist in effective problem resolution for clients.
- Familiarize oneself with relevant product details to enhance client interaction and troubleshooting capabilities.
- Document and analyze call logs to identify recurring trends and prevent future issues.
- Maintain and update self-help documents for customers to expedite resolution times.
- Identify and escalate serious client issues to the Team Leader promptly in cases of delayed resolution.
- Provide clients with all necessary product information and disclosures before and after handling their call/email requests.
- Ensure compliance with service agreements to avoid potential legal challenges.
Eligibility Criteria:
- Any Graduate/ Post Graduate
Behavioral Competencies:
- Proficient in collaborative teamwork.
- Skilled in problem-solving and decision-making.
- Demonstrates keen attention to detail.
- Strives for excellence in execution.
- Prioritizes internal client needs.
- Communicates effectively with stakeholders.
About Company:
Wipro Limited is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 250,000 employees and business partners across 66 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.
How To Apply?
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