NatWest Group is hiring for the position of Customer Service & Operations Analyst in Bangalore, India. Candidates with Bachelor’s Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | NatWest Group |
| Position | Customer Service & Operations Analyst |
| Qualifications | B.Com/ BA/ BBA/ B.Sc |
| Batch | 2024/ 2025 |
| Experience | Freshers |
| Location | Bangalore, India |
Key Responsibilities:
- Provide essential support to customers and colleagues within contact centre operations by addressing queries and resolving issues in a timely and professional manner.
- Respond to, investigate, and resolve customer and operational queries while ensuring adherence to business policies, procedures, and service standards.
- Develop a strong understanding of customer requirements and business needs to identify opportunities for process improvements and operational efficiencies.
- Identify barriers to performance and coordinate improvement initiatives to enhance productivity, service quality, and operational effectiveness.
- Collaborate closely with operational teams and contact centres to provide guidance, coaching, and ongoing support to improve knowledge and performance.
- Maintain accurate records of daily operational activities, incidents, and service requests to ensure effective tracking and reporting.
- Monitor and analyze operational data to identify trends, recurring issues, and opportunities for continuous improvement.
- Review existing manual or inefficient processes and recommend automation or process enhancements to improve efficiency and reduce operational risks.
- Support the implementation of process improvements and best practices to optimize business performance.
- Maintain a strong focus on delivering exceptional customer service and continuously enhancing the overall customer experience.
- Contribute to continuous improvement initiatives by identifying innovative solutions that improve service delivery and operational outcomes.
Eligibility Criteria:
- Demonstrate excellent planning and organizational skills with strong attention to detail.
- Ability to work effectively under pressure while managing multiple tasks and priorities with a high degree of accuracy.
- Possess experience in analyzing, interpreting, and utilizing performance data to support business decisions and operational improvements.
- Bachelor’s degree in B.Com, BA, BBA, B.Sc. (Non-IT), Mass Communication, Journalism, or a related discipline. Fresh graduates from the 2024 or 2025 batch are encouraged to apply.
- Ability to communicate information clearly, concisely, and in a manner that is easy to understand for diverse audiences.
- Demonstrate a sound understanding of contact centre operations, processes, and key performance metrics.
- Possess proficiency in Microsoft Office applications, including PowerPoint, Excel, and Word.
- Exhibit strong analytical, communication, and problem-solving skills to support operational and customer service objectives.
- Ability to work collaboratively within a team environment while maintaining accountability for individual re
About Company:
We’re a business that understands when our customers and people succeed, our communities succeed, and our economy thrives. As part of our purpose, we’re looking at how we can drive change for our communities in enterprise, learning and climate. As one of the leading supporters of UK business, we’re prioritising enterprise as a force of change. We’re focusing on the people and communities who have traditionally faced the highest barriers to entry and figuring out ways to remove these. Learning is also key to our continued growth as a company in an ever changing and increasingly digital world. By setting a dynamic and leading learning culture, our people prosper, and our customers are given the tools to continue to improve their financial capability and confidence.
How To Apply?
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- Scroll down and press the Click Here button.
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- Fill the details with the information provided.
- Before submitting the application, cross-check the information you’ve provided.
