Accenture is hiring for the position of Customer Service Associate-Voice in Bengaluru, India. Candidates with any Graduate/ Undergraduate are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | Accenture |
| Position | Customer Service Associate-Voice |
| Qualifications | Graduation/ Undergraduate/ 12th pass |
| Experience | 1 to 3 (Years) |
| Location | Bengaluru, India |
Key Responsibilities:
- Handle employee ticket inquiries related to non-technical functional issues in a timely and professional manner.
- Maintain and update customer contact information within the Customer Service System accurately.
- Perform follow-up activities to ensure effective resolution of customer issues.
- Respond to general inquiries, provide guidance, and deliver customer service in a professional and courteous manner.
- Adhere to established policies, procedures, and guidelines, including updates on products, services, and processes.
- Maintain consistent attendance and punctuality, and follow protocols for communicating schedule changes and preferences.
- Meet defined productivity and quality performance standards.
- Conduct self-evaluations using quality coaching tools and review performance outcomes with supervisors.
- Demonstrate basic knowledge of B2B buying, digital commerce, and digital marketing (preferred).
- Assist customers and partners by resolving obstacles in the digital purchase journey through a one-touch resolution approach.
- Address inquiries across various portals, including technical issues (access, checkout, orders, fulfillment) and product-related guidance (features, compatibility, etc.).
- Collaborate with multiple external teams to ensure timely and effective issue resolution.
- Resolve routine issues by following established procedures and referring to standard guidelines.
- Interact primarily within the team and with direct supervisors for task execution and support.
- Execute assigned tasks based on detailed to moderate instructions and follow guidance for new assignments.
- Make decisions that primarily impact individual work responsibilities.
- Work as an individual contributor within a team, handling a defined and focused scope of responsibilities.
- Be flexible to work in rotational shifts as required by the role.
Eligibility Criteria:
- Graduation, Undergraduate qualification, or 12th pass is required.
- Minimum of 1 year of experience in customer service, process execution, or operations support.
- Prior experience in an e-commerce environment is an added advantage (optional).
Knowledge and Skills Requirements:
- Ability to effectively utilize customer service technologies, including ticketing tools, Microsoft Office Suite, Customer Service Systems, and web-based applications, to complete transactions.
- Experience in helpdesk query management and issue resolution.
- Strong technical aptitude with the ability to quickly learn new tools and systems.
- Excellent communication, consultative, and customer relationship management skills.
- Proficiency in English is mandatory; knowledge of additional languages is an advantage.
- Good understanding of the e-commerce domain is preferred (optional).
- Strong verbal and written communication skills.
- Excellent interpersonal and relationship-building abilities.
- Strong conflict resolution and problem-handling skills.
- Flexibility to work in shifts, including night shifts, based on business requirements.
About Company:
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song – all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers.
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