Salesforce is hiring for the position of Technical Support Engineer in Bangalore; Hyderabad, India. Candidates with a Bachelor’s/ Master’s Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | Salesforce |
| Position | Technical Support Engineer |
| Qualifications | Bachelor’s/ Master’s Degree |
| Experience | Experienced |
| Location | Bangalore; Hyderabad, India |
Key Responsibilities:
- Pioneer the Agentic Era of CRM: Act as a technical leader by staying ahead of emerging AI and automation capabilities to proactively support the evolution of the Marketing Cloud platform.
- Manage the Complete Customer Journey: Own and manage the end-to-end technical support experience for enterprise clients, ensuring seamless and effective issue resolution.
- Drive Critical Issue Resolution: Lead and coordinate the timely resolution of critical technical and business-impacting issues to ensure complete and efficient problem resolution.
- Investigate and Prioritize Complex Cases: Research, document, and prioritize complex customer-reported issues using internal tools, while collaborating with escalation teams and managing workload effectively in a dynamic environment.
- Advocate for Product Refinement: Collaborate with Product Engineering teams to identify product gaps, represent the voice of the customer, and drive continuous product improvements.
- Achieve Exceptional Satisfaction: Proactively exceed customer expectations by enhancing the overall support experience and maintaining consistently high customer satisfaction levels.
- Cultivate Technical Expertise: Continuously develop and maintain deep technical expertise in assigned product areas to effectively guide and support customers.
- Provide Platform Guidance: Offer expert guidance on platform features, best practices, and standard methodologies related to Marketing Cloud.
- Contribute to Team Knowledge: Act as a subject matter expert by mentoring peers and supporting collaboration through the team’s Swarming framework.
- Enable the Support Ecosystem: Create and maintain high-quality knowledge base documentation to improve operational efficiency and empower the broader support community.
Eligibility Criteria:
- Possess at least 2+ years of work experience in Technical Support, Consulting, or an equivalent technical role.
- Demonstrate excellent written and verbal communication skills.
- Have a strong understanding of database concepts and proficiency in SQL.
- Exhibit knowledge of internet technologies, including firewalls, web servers, and related components.
- Have experience in Software Product Engineering or programming languages such as Apex, JavaScript, Java, C, or C++, along with familiarity with Salesforce platforms like Sales Cloud, Service Cloud, or Marketing Cloud.
- Be proficient in HTML, CSS, and JavaScript, with a solid understanding of web development best practices.
- Possess experience troubleshooting issues across various internet browsers, such as Chrome and Safari.
- Demonstrate strong customer support or customer service skills in a client-facing environment.
- Show the ability to effectively prioritize and manage customer issues as required.
- Exhibit the ability to multitask and perform efficiently under pressure.
Preferred Skills:
- Demonstrate the ability to debug customer issues remotely using tools such as Chrome DevTools and Curl.
- Possess a solid understanding of APIs, DNS, and Debug/HAR files, including how to capture and interpret them.
- Hold relevant Salesforce certifications, such as Certified Sales Cloud Consultant, Certified Service Cloud Consultant, Certified Marketing Cloud Consultant, Certified Platform Administrator, Certified Marketing Cloud Email Specialist, Certified Marketing Cloud Administrator, or Certified Marketing Cloud Developer.
- Have achieved Trailhead Ranger status, reflecting continuous learning within the Salesforce ecosystem.
About Company:
Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.
How To Apply?
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- Scroll down and press the Click Here button.
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- Fill the details with the information provided.
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