HSBC is hiring for the position of Business Process Analyst in Bangalore, India. Candidates with a Bachelor’s/ Master’s degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | HSBC |
| Position | Business Process Analyst |
| Qualifications | Bachelor’s/ Master’s degree |
| Experience | Freshers/ Experienced |
| Location | Bangalore, India (Hybrid) |
Key Responsibilities:
- Lead the Business Analysis function for Product Solutions projects from initiation to delivery, collaborating closely with Project/Programme Managers, workstream leads, and other Business Analysts.
- Plan and execute end-to-end change management activities, including early change planning, stakeholder and audience analysis, and the design and delivery of change interventions such as communications, training, support, and organizational alignment.
- Monitor and manage change readiness, adoption, and stakeholder feedback, taking corrective actions to ensure successful transition outcomes.
- Oversee Implementation Management activities, including planning, controlling, and reporting on change deployment, with a focus on accelerating benefits realization and minimizing risk.
- Manage implementation readiness and provide active support during deployment phases to ensure smooth execution.
- Lead smaller change delivery projects or specific workstreams within larger transformation programs, while continuing to manage the associated Business Analysis responsibilities.
- Elicit and document business requirements using structured techniques such as interviews, document analysis, workshops, surveys, site visits, business process modeling, use cases, scenarios, and workflow analysis.
- Critically evaluate and synthesize information from multiple sources, reconcile conflicting inputs, decompose high-level requirements into detailed specifications, and distinguish stated requests from underlying business needs.
- Proactively collaborate with internal and external stakeholders to analyze information requirements and deliver necessary business analysis artefacts.
- Utilize enterprise-wide requirements management tools, systems, and methodologies to ensure structured documentation and traceability.
- Work independently and collaboratively with users to define business concepts under the guidance of Project Managers.
- Challenge and guide business units and stakeholders to validate assumptions and strengthen execution strategies.
- Apply strong analytical and product management expertise to interpret customer business needs and translate them into clear operational and functional requirements.
- Act as a liaison between the customer community (internal and external) and the implementation team, ensuring accurate and consistent flow of requirements.
- Prepare and maintain project governance documentation in alignment with Project Management Office (PMO) standards.
- Establish and promote architectural standards, best practices, and comprehensive documentation while collaborating with cross-functional teams.
- Identify, assess, and mitigate risks related to system performance, scalability, and long-term sustainability.
- Evaluate the effectiveness of existing processes, identify gaps, and recommend process improvements.
- Participate in enterprise-level risk assessments and develop mitigation strategies to minimize potential exposures.
- Ensure compliance with internal policies, regulatory requirements, and industry standards by monitoring changes and implementing necessary controls.
Eligibility Criteria:
- Demonstrate proven experience in business analysis roles or equivalent exposure to large-scale operational change initiatives.
- Exhibit strong analytical capabilities and strategic business acumen to interpret complex challenges and facilitate practical, value-driven solutions.
- Possess the ability to influence, negotiate, and build strong relationships with stakeholders across all organizational levels and geographies.
- Demonstrate competency in operating model design, data analysis, user documentation, solution design, solution validation, and root cause analysis.
- Show proficiency in conducting impact assessments, gap analysis, business requirements gathering, process mapping, and process design.
- Exhibit excellent written and verbal communication skills, with experience engaging effectively with both business and IT stakeholders.
- Demonstrate the ability to identify critical success factors for project delivery across multiple phases and adapt approaches to address evolving challenges.
- Possess exposure to diverse project portfolios and client environments, preferably including complex business and IT transformation programs.
- Have hands-on experience with project management and process improvement tools such as Visio, Project Planner, JIRA, Confluence, Opex, and Six Sigma methodologies.
About Company:
We’re a financial services organisation that serves more than 40 million customers, ranging from individual savers and investors to some of the world’s biggest companies and governments. Our network covers 63 countries and territories, and we’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of opportunity for our customers.
How To Apply?
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