Salesforce is hiring for the position of Operations Associate Analyst in Bangalore, India. Candidates with a Bachelor’s/ Master’s Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | Salesforce |
| Position | Operations Associate Analyst |
| Qualifications | Bachelor’s or Master’s degree |
| Experience | Experienced |
| Location | Remote |
Key Responsibilities:
- Collaborate closely with the regional operations team to provide guidance on regional policies and process knowledge.
- Develop subject matter expertise in the Professional Services Enterprise (PSA) tool and act as a key point of reference.
- Identify key stakeholders and build strong working relationships to support business objectives.
- Provide guidance and support to Sales teams by addressing queries related to the invoicing process, Statements of Work (SOWs), and other booking-related information.
- Ensure project data compliance to facilitate accurate and smooth monthly billing processes.
- Identify and coordinate subject matter experts to support change management initiatives and requirements gathering activities.
- Prepare and deliver clear, concise, and professional written and oral presentations to internal stakeholders at all organizational levels.
- Apply a global perspective in project planning efforts to ensure initiatives are aligned with overall organizational objectives.
Eligibility Criteria:
- Possess 18 to 36 months of relevant professional experience along with a Bachelor’s degree.
- Have experience working with a major CRM system; prior exposure is considered an advantage.
- Demonstrate familiarity with financial and quantitative concepts.
- Exhibit excellent written business communication and verbal presentation skills.
- Demonstrate strong time management and prioritization abilities.
Working Conditions:
- Be willing to undertake occasional travel, primarily within the country and potentially globally, while working in a remote environment that supports work-life balance.
Preferred Skills:
- Possess strong communication skills with the ability to influence stakeholders at all organizational levels, including up to Vice President level.
- Collaborate closely with the business process team to understand existing processes and recommend improvement initiatives.
- Demonstrate the ability to clearly interpret, explain, and guide others on processes and procedures.
- Exhibit strong analytical skills with the capability to identify patterns and analyze disparate data sets.
- Maintain knowledge and understanding of Salesforce tools and applications, with strong experience in creating and analyzing data from Salesforce applications being preferred.
- Demonstrate strong knowledge of operational business processes, with preference given to experience in Services, Professional Services, or Consulting operations.
- Show experience working in a fast-paced operational environment, with the ability to manage ambiguity, shifting priorities, and consistently deliver high-quality results.
- Possess the ability to collaborate across geographies to develop and implement governance practices for the business.
- Exhibit excellent organizational skills, strong attention to detail, and the ability to perform repetitive tasks with accuracy.
- Demonstrate strong proficiency in spreadsheet, database, and word processing applications, including experience with Google Suite tools.
About Company:
Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.
How To Apply?
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