Walmart is hiring for the position of Analyst, Business Support in Bangalore, India. Candidates with any Graduate are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | Walmart |
| Position | Analyst, Business Support |
| Qualifications | Any Graduate |
| Experience | 1 – 3 (Years) |
| Location | Bangalore, India |
About the Process & Role:
- Route shipments to distribution centers by building loads, managing load exceptions, assigning carriers, and calculating load ratings and fees using transportation management systems and other tools.
- Coordinate with team members to identify alternative solutions for exceptions and escalate critical issues to leadership as needed.
- Troubleshoot shipment and load-related problems by identifying root causes, reassigning and tracking affected loads, and reporting exceptions to relevant stakeholders.
- Communicate shipment updates and prepare daily reports for traffic leadership, merchandising, replenishment teams, carriers, and suppliers, ensuring timely and complete delivery to distribution centers, stores, clubs, and consolidators.
- Monitor supplier and carrier communications to ensure on-time and in-full delivery of products.
- Provide customer service support to internal stakeholders, suppliers, and carriers by explaining Walmart procedures, collecting necessary shipment information, and entering it into the transportation system.
- Track and trace all purchase orders and pre-event loads, notify stakeholders of shipment statuses, and coordinate with consolidation and DC operations to meet delivery timelines.
- Expand process knowledge by participating in cross-training and classes, sharing expertise with peers, and occasionally testing new system functionalities.
- Execute daily work assignments by adhering to policies, using available data and tools, collaborating with teams, identifying priorities and exceptions, and recommending process improvements.
- Comply with company policies, procedures, and ethical standards by applying best practices, utilizing the open-door policy, and integrating these principles into daily operations.
Key Responsibilities:
- Facilitate daily requests related to incoming volumes and drive timely resolution.
- Monitor the team mailbox at regular intervals to ensure all queries are acknowledged and responded to within defined SLAs.
- Escalate potential high-risk requests to SMEs or managers for timely resolution and effective escalation management.
- Identify and recommend process improvements that enhance workflow efficiency and the overall end-user experience.
- Support transition of new work within the team and coordinate effectively across different shifts.
- Exhibit strong communication skills with fluency in both written and spoken English.
- Apply advanced problem-solving techniques and demonstrate project management capabilities.
- Take ownership of and drive key projects to completion.
Eligibility Criteria:
- Graduate in any discipline from a recognized university.
- 1 to 3 years of hands-on experience in access provisioning, Identity and Access Management (IAM), and Microsoft Identity Manager (MIM).
- Familiarity with incident management tools such as Jira, ServiceNow, Procure It, and mainframe systems.
- Exposure to workflow and productivity tools, including CRM platforms, Microsoft Office, Zoom, and call center-style softphones.
- Experience with data analytics tools such as Tableau, Alteryx, and SQL is highly desirable and considered a strong advantage.
About Company:
We’re a tech powerhouse that innovates for the world’s largest retailer – Walmart. Since our inception, we’ve been dedicated to bringing about customer delight and convenience, on a global scale. Our technology-first products and solutions cater to millions of customers’ needs while saving them time and money.
How To Apply?
- First, read through all of the job details on this page.
- Scroll down and press the Click Here button.
- To be redirected to the official website, click on the apply link.
- Fill the details with the information provided.
- Before submitting the application, cross-check the information you’ve provided.
