NTT DATA is hiring for the position of Associate Network Engineer in Bangalore; Mumbai, India. Candidates with a Bachelor’s/ Master’s Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | NTT DATA |
| Position | Associate Network Engineer |
| Qualifications | Bachelor’s/ Master’s Degree |
| Batch | 2019/ 2020/ 2021/ 2022/ 2023/ 2024 |
| Experience | Entry Level |
| Location | Bangalore; Mumbai, India (Hybrid) |
Key Responsibilities:
- Maintain the support process and ensure requests for support are handled according to established procedures.
- Use service assurance software and tools to investigate and diagnose problems, collect performance statistics, and create reports while collaborating with users, staff, and suppliers as required.
- Identify and resolve problems following agreed-upon procedures.
- Perform agreed maintenance tasks to ensure system reliability and functionality.
- Utilize knowledge articles for incident diagnosis and resolution, and assist in updating them as needed.
- Monitor service delivery against service level agreements (SLAs) and maintain accurate records of relevant information.
- Regularly analyze service records against SLAs to identify required actions for maintaining or improving service levels and initiate or report those actions.
- Prioritize and diagnose incidents according to established procedures.
- Investigate incident causes and work toward resolution, escalating unresolved incidents and following up until they are resolved.
- Provide service recovery and ensure proper resolution of incidents.
- Document and close resolved incidents in accordance with agreed procedures.
- Maintain accurate, secure, complete, and up-to-date configuration records for configuration items (CIs).
- Apply tools, techniques, and processes to track, log, and correct CI-related information while protecting assets and components from unauthorized changes, diversion, or misuse.
- Investigate root causes of incidents remotely and assist with implementing agreed remedies and preventative measures.
- Maintain expertise in specific specializations and provide detailed advice regarding their application.
- Ensure efficient and comprehensive incident resolution, including coordinating product requests and working with other team members.
- Provide continuous feedback to clients and stakeholders, updating systems, portals, and ticketing tools per standard operating procedures.
- Identify problems and errors before or as they occur and log them with the required level of detail in a timely manner.
- Collaborate with stakeholders, including client IT environments, vendors, carriers, and colleagues, to expedite error diagnosis and resolution.
Knowledge and Attributes:
- Proficient in creating, understanding, and maintaining technical documentation.
- Familiar with management agent concepts, redundancy principles, and remote console architecture within the relevant technical domain.
- Knowledgeable about vendor technologies, including Cisco, Juniper, Aruba, and RiverBed.
- Customer-focused with a proactive approach to identifying and resolving issues.
- Highly motivated, self-organized problem-solver with a strong drive for results.
- Exceptional attention to detail and the ability to ensure accuracy in work.
- Strong analytical and logical thinking skills for effective problem analysis and resolution.
- Excellent verbal and written communication skills, with the ability to convey technical information clearly.
- Collaborative team player with the ability to work effectively in groups and coordinate with colleagues and stakeholders.
Eligibility Criteria:
- Bachelor’s degree or equivalent in Information Technology, Computing, or a related field.
- Associate-level certification in networking technologies such as Cisco (CCNA), Juniper (JNCIA), Aruba (ACMA), F5, etc.
Required Experience:
- Basic knowledge and experience in networking technologies, including routing, switching, wireless, SDI distribution, core, and access layers.
- Entry-level experience in providing technical support to clients.
- Familiarity with diagnosing and troubleshooting networking issues.
- Hands-on experience providing remote support for networking technologies.
- Exposure to relevant technologies in a professional or academic setting.
About Company:
NTT DATA Services is a recognized leader in IT and business services including cloud, data and applications. A division of NTT DATA headquartered in Texas, the company leverages consulting and deep industry expertise to help clients accelerate and sustain value throughout their digital journeys. NTT DATA – a part of NTT Group – is a trusted global innovator of IT and business services headquartered in Tokyo. We help clients transform through consulting, industry solutions, business process services, digital & IT modernization and managed services in over 50 countries.
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