Wipro is hiring for the position of Management Trainee in Gurugram, India. Candidates with Any Graduate or Post Graduate are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | Wipro |
| Position | Management Trainee |
| Qualifications | Any Graduate/ Post Graduate |
| Batch | 2020/ 2021/ 2022/ 2023/ 2024 |
| Experience | Freshers |
| Location | Gurugram, India |
Key Responsibilities:
Support process by managing transactions according to required quality standards:
- Manage transactions in compliance with established quality standards.
- Respond to client help requests via telephone and/or email in a courteous and professional manner.
- Document key end-user identification information, including name, department, contact details, and nature of the issue.
- Update availability status in the RAVE system to ensure process productivity.
- Record, track, and document all queries received, problem-solving steps taken, and the outcomes of each resolution.
- Follow standard processes and procedures to resolve client queries efficiently.
- Resolve client queries within the SLA defined in the contract.
- Utilize internal knowledge bases, resources, and FAQs to aid in providing effective solutions to clients.
- Identify and learn relevant product details to enhance client interaction and troubleshooting.
- Analyze call logs to identify recurring trends and prevent future issues.
- Maintain and update self-help documents for clients to expedite resolution times.
- Identify and escalate serious client issues to the Team Leader when resolution is delayed.
- Ensure that all product information and disclosures are communicated to clients before and after the call/email.
- Comply with service agreements to avoid legal challenges.
Deliver excellent customer service through effective diagnosis and troubleshooting of client queries:
- Provide product support and resolutions to clients by diagnosing queries and guiding users through step-by-step solutions.
- Assist clients in navigating product menus to improve their understanding of product features.
- Troubleshoot client queries in a user-friendly, courteous, and professional manner.
- Maintain logs and records of customer queries following standard procedures and guidelines.
- Accurately process and record all incoming calls and emails using designated tracking software.
- Offer alternative solutions to clients, when appropriate, to retain customer and client business.
- Effectively organize ideas and communicate messages appropriate to the situation and listener.
- Follow up with scheduled call-backs to collect feedback and ensure compliance with contracts/SLAs.
Build capability to ensure operational excellence and maintain superior customer service levels for existing accounts/clients:
- Participate in product training to stay up-to-date with product features, updates, and changes.
- Enroll in product-specific and other relevant trainings as required by the client.
- Collaborate with team leaders to identify training themes and learning opportunities to better serve clients.
- Update job knowledge through self-learning opportunities and by maintaining personal networks.
Eligibility Criteria:
- Any Graduate/ Post Graduate
Behavioral Competencies:
- Ability to work collaboratively.
- Strong problem-solving and decision-making skills.
- Keen attention to detail.
- Commitment to execution excellence.
- Client (internal) centricity.
- Effective communication skills.
About Company:
Wipro Limited is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 250,000 employees and business partners across 66 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.
How To Apply?
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- Fill the details with the information provided.
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