Kyndryl is hiring for the position of Customer Service Representative in Bangalore, India. Candidates with Graduate/ Postgraduate are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | Kyndryl |
| Position | Customer Service Representative |
| Qualifications | Graduate/ Postgraduate |
| Batch | 2019/ 2020/ 2021/ 2022/ 2023/ 2024 |
| Experience | Freshers (0 – 1 Years) |
| Location | Bangalore, India (Remote) |
Key Responsibilities:
- Combine technical support expertise with problem-solving and customer service to address client needs.
- Apply strong people skills, with technical training provided to enhance service delivery.
- Engage in a fast-paced, dynamic role with immediate learning and contribution opportunities.
- Begin by mastering one client on production during the first month of training.
- Multitask by providing interactive solutions via chat, email, and MS Teams, while delivering concierge-level customer care.
- Collaborate with back-office teams to manage escalations and resolve complex issues.
- Work closely with senior team members to gain insights and enhance your knowledge.
- Expand your understanding of various job roles by interacting with diverse people and solving a variety of problems.
- Access mentoring opportunities to further grow your skills and experience.
- Develop expertise in Microsoft 365, with a focus on Excel, and get trained on various platforms.
- Earn certifications in Google Cloud, Azure, Microsoft, and more.
- Enjoy a fun, challenging, and fast-paced environment with continuous learning and development opportunities.
Eligibility Criteria:
- 0-1 year of experience in customer service or technical support roles.
- Flexibility to work in both Voice and Chat processes.
- Willingness to work in Night Shifts or Rotational Shifts.
- Ability to work from the office as part of a Hybrid Work Model.
- Proficiency in Windows 10 troubleshooting, along with strong communication and customer service skills.
Preferred skills:
- Experience working with Windows, Mac, or Linux operating systems.
- Expertise in troubleshooting and problem-solving.
- Previous experience in a support help desk role.
- Background in customer support.
- Ability to modify approaches and adapt to diverse customer needs.
About Company:
We have the world’s best talent that design, run, and manage the most advanced and reliable technology infrastructure each day. Together, we think holistically about the health of these vital technology ecosystems. We are a focused, independent company that builds on our foundation of excellence by creating systems in new ways. Bringing in the right partners, investing in our business, and working side-by-side with our customers to unlock potential. We’re raising the bar.
How To Apply?
- First, read through all of the job details on this page.
- Scroll down and press the Click Here button.
- To be redirected to the official website, click on the apply link.
- Fill the details with the information provided.
- Before submitting the application, cross-check the information you’ve provided.
