Deloitte is hiring for the position of Business Analyst/ Associate Analyst in Hyderabad, India. Candidates with any Bachelor’s Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | Deloitte |
| Position | Business Solution Analyst/ Associate Analyst |
| Qualifications | Bachelor’s Degree |
| Batch | 2018/ 2019/ 2020/ 2021/ 2022/ 2023/ 2024 |
| Experience | Freshers/ Experienced |
| Location | Hyderabad, India |
Key Responsibilities:
- Consistently demonstrate customer service excellence and standard methodologies.
- Take ownership of assigned support queries, maintain SLA targets, and provide feedback to team members.
- Resolve advanced issues or complex requests from customers by providing timely follow-up and mentorship to the team.
- Perform ongoing Q&A sessions with team members to increase knowledge and improve troubleshooting techniques.
- Coach new and existing team members on case quality evaluations and application software knowledge to ensure accuracy and improve job knowledge.
- Lead the team in completing internal User Acceptance Testing and other aspects of the software development life cycle.
- Act as the first point of escalation for urgent production support issues in the region.
- Perform other duties as assigned.
Eligibility Criteria:
- A Bachelor’s degree is required for this position.
Preferred skills:
- Strong team player.
- Experience with the Software Development Life Cycle (SDLC).
- Excellent problem-solving and critical-thinking skills.
- Comfortable working in a dynamic team environment with projects and deadlines requiring multitasking and flexible work schedules.
- Excellent written and oral communication skills with both internal and external clients.
- Proven track record of consistently meeting client expectations and project deadlines.
- Ability to perform tasks with minimal supervision and manage projects from start to finish.
- Experienced in requirement gathering using elicitation techniques such as brainstorming, observations, document analysis, questionnaires, and prototyping.
- Experience in performing gap analysis and business process analysis to identify critical issues.
- Proficient in understanding and preparing Business Requirements Documents (BRD).
- Experience with User Acceptance Testing (UAT), use cases, and overall testing processes.
- Working knowledge of relational databases.
- Experience in supporting applications in the cloud is a plus.
- Experience in supporting APIs is a plus.
About Company:
Deloitte is the brand under which tens of thousands of dedicated professionals from independent firms around the world work together to provide audit and assurance, consulting, risk and financial advisory, risk management, tax, and related services to select clients. Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”), comprises these firms. Each DTTL member firm offers specific geographic services and is subject to the laws and professional regulations of the country or countries in which it operates.
How To Apply?
- First, read through all of the job details on this page.
- Scroll down and press the Click Here button.
- To be redirected to the official website, click on the apply link.
- Fill the details with the information provided.
- Before submitting the application, cross-check the information you’ve provided.
