Clinisys is hiring for the position of Associate Support Engineer in Bangalore, India. Candidates with a Diploma/ Graduate Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
| Company Name | Clinisys |
| Position | Associate Support Engineer |
| Qualifications | Diploma/ Graduate Degree |
| Experience | 0 – 2 (Years) |
| Location | Bangalore, India Hybrid) |
Key Responsibilities:
- Receive and respond to incoming client requests and inquiries through telephone and web-based portals.
- Learn and utilise case management systems while following established case management best practices.
- Identify, assess the severity of, and prioritise new and existing issues to ensure timely resolution.
- Research, manage and document client issues, record resolutions, and provide timely status updates while maintaining effective communication with clients.
- Collaborate with clients and internal teams to investigate and resolve technical issues effectively.
- Apply established troubleshooting procedures and proven solutions to address customer issues under the guidance of experienced team members.
- Maintain high levels of client satisfaction by providing timely, accurate and effective support.
- Stay updated on product developments, industry trends, system enhancements and relevant changes.
- Proactively develop and expand knowledge of Clinisys applications, technical environments and systems.
- Utilise knowledge base articles and available documentation to support troubleshooting and issue resolution.
- Leverage approved AI-assisted tools and resources to support troubleshooting, knowledge discovery, documentation and customer communications while ensuring accuracy and applying appropriate professional judgement.
- Participate in scheduled on-call and holiday support rotations as required.
- Perform other duties and responsibilities as assigned.
Eligibility Criteria:
- High school diploma or GED equivalent.
- 0–2 years of experience in a relevant field, with a strong technical aptitude in at least one of the following areas:
- Healthcare technology
- Healthcare
- Laboratory sciences
- Information technology
- Client support
Required Skills:
- Excellent analytical, critical-thinking and problem-solving skills, with the ability to identify and resolve issues effectively.
- Strong interpersonal and professional communication skills, with the ability to interact effectively with clients and internal teams.
- Excellent time management and organisational skills, with the ability to prioritise tasks and manage multiple responsibilities.
- Ability to understand, interpret and communicate complex technical concepts in clear, non-technical language.
- Ability to handle complex and challenging client issues with professionalism and a customer-focused approach.
- Demonstrated ability to investigate, troubleshoot and resolve complex customer issues effectively.
Preferred Skills:
- College-level coursework, a diploma or certification in a relevant technical or related field.
- Previous experience providing technical support to customers in complex technical environments.
- Relevant technical certifications or training in one or more of the following areas:
- SQL and database querying.
- Reading, interpreting and troubleshooting HL7 messages.
- Computer networking and network troubleshooting.
- Database administration.
- Java programming.
- Microsoft technologies and platforms.
- Productivity tools, including word processing and spreadsheet applications.
- Enterprise operating systems and technical support.
- Good typing speed and accuracy, with proficiency in using computer systems and applications.
About Company:
Clinisys is a global provider of informatics software and expertise to support diagnostic testing across healthcare, life sciences and public health. Millions of diagnostic results and data insights are generated every day using Clinisys’ platform and cloud-based solutions in over 3,000 laboratories across 34 countries. Headquartered in Tucson, Arizona, and Chertsey, England, Clinisys’ mission is to help make citizens and communities healthier and safer around the world.
How To Apply?
- First, read through all of the job details on this page.
- Scroll down and press the Click Here button.
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- Fill the details with the information provided.
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