KPMG is hiring for the position of Analyst in Gurgaon, India. Candidates with a Bachelor’s Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | KPMG |
| Position | Analyst |
| Qualifications | BA/ B.Com/ B.Ed/ BE/ BCA |
| Experience | 0-2 (Years) |
| Location | Gurgaon, India |
Key Responsibilities:
- Manage the end-to-end course review and approval process, including administrative activities related to course reviews and Continuing Professional Education (CPE) credit issuance.
- Take ownership of course review and approval activities, ensuring accuracy, consistency, and compliance with established guidelines.
- Handle queries and complaints from internal and external participants through email, adhering to agreed service-level agreements (SLAs) and quality standards.
- Deliver effective customer service and maintain strong relationships with stakeholders across different teams.
- Meet established quality standards and service-level requirements to ensure efficient service delivery.
Operational and Administrative Responsibilities:
- Assign and manage learning requests submitted on a daily basis.
- Review course submissions to ensure compliance with National Association of State Boards of Accountancy (NASBA) requirements and KPMG CPE credit guidelines.
- Determine and administer Continuing Professional Education (CPE) credits for participants and instructors in KPMG’s Learning Management System (LMS).
- Create and distribute certificates of attendance to KPMG clients, wherever applicable.
- Communicate effectively with internal and external participants, onshore team members, and leadership throughout the course review and approval process.
- Follow established processes and templates while identifying, documenting, and reporting potential issues, escalating them to the appropriate teams when necessary.
- Ensure compliance with all applicable policies, procedures, and regulatory requirements throughout operational activities.
- Maintain a high level of accuracy and attention to detail while managing administrative tasks and supporting continuous process improvement.
Eligibility Criteria:
- Candidates should hold a degree in a relevant discipline, such as BA, B.Com, B.Ed., BE, or BCA.
- Candidates should have less than 2 years of relevant work experience.
- Prior exposure to an international work environment is preferred.
Required Skills:
- Demonstrate effective written and verbal communication skills, with the ability to communicate clearly with diverse stakeholders, including internal and external participants, onshore team members, senior managers, directors, and partners.
- Possess strong attention to detail and an investigative mindset to ensure the accuracy and completeness of the review process and all collected data.
- Demonstrate excellent analytical, innovative, and problem-solving skills, with the ability to think quickly and contribute to continuous improvement initiatives.
- Ability to work independently, prioritize tasks effectively, meet deadlines, and perform efficiently under pressure.
- Be self-motivated, adaptable, and flexible, with a strong sense of ownership and the ability to resolve issues effectively.
Technical and Functional Skills:
- Proficiency in Microsoft Office applications, including Outlook and Excel.
- Strong IT literacy and proven experience working with multiple systems.
Preferred Skills:
- Experience working in an operations or contact center environment.
- Experience in stakeholder relationship management.
- Prior experience working in a financial services environment.
- Experience working successfully in a target-driven environment.
- Strong teamwork, work planning, organizational, and coordination skills.
- Demonstrate integrity, accountability, and effective decision-making abilities.
- Focus on delivering high-quality results while demonstrating resilience and a customer-centric approach.
- Possess strong interpersonal skills and a creative, solution-oriented mindset.
About Company:
KPMG is a global network of professional firms providing Audit, Tax and Advisory services. We have 227,000 outstanding professionals working together to deliver value in 146 countries and territories. With a worldwide presence, KPMG continues to build on our successes thanks to clear vision, defined values and, above all, our people. Our industry focus helps KPMG firms’ professionals develop a rich understanding of clients’ businesses and the insight, skills and resources required to address industry-specific issues and opportunities.
How To Apply?
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