CSG is hiring for the position of Product Support Analyst I in across India. Candidates with a Bachelor’s Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | CSG |
| Position | Product Support Analyst I |
| Qualification | Bachelor’s Degree |
| Experience | 1 – 3 (Years) |
| Location | Remote |
Key Responsibilities:
- Handle incoming calls from external customers, including merchants, resellers, and ISOs, regarding transaction research, funding, processing, billing, limit increases, IP address changes, Check Verification requests, payment processing, ACH inquiries, PCI compliance, approval letters, and email-related requests.
- Provide basic technical support, including software troubleshooting, password resets, browser compatibility assistance, and settlement repopulation.
- Route department-specific requests to the appropriate teams for resolution.
- Act as a liaison between customers and various operational departments to facilitate effective issue resolution.
- Research assigned customer issues and provide timely follow-up and resolution.
- Create trouble tickets to escalate customer issues and monitor them through resolution.
- Perform other duties and responsibilities as assigned.
Eligibility Criteria:
- Bachelor’s degree in a relevant field or equivalent practical experience.
- 1–3 years of experience in a customer service environment.
- Ability to attend training sessions on products and services.
- Strong ability to learn and understand products, services, processes, and procedures.
- Ability to complete side-by-side training with customer service agents while handling incoming calls.
- Basic understanding of CRM systems and other required software.
- Ability to develop a mid-level understanding of products, processes, and procedures within the first 6–12 months.
- Ability to meet performance expectations set by the Supervisor or Director within the first 90 days.
- Ability to meet established quality standards within the first 90 days.
- Strong interpersonal and communication skills to ensure customer satisfaction.
- Consistent ability to demonstrate positive progress in quality scores and performance evaluations.
About Company:
CSG is a leader in innovative customer engagement, revenue management and payments solutions that make ordinary customer experiences extraordinary. Our cloud-first architecture and customer-obsessed mindset help companies around the world launch new digital services, expand into new markets, and create dynamic experiences that capture new customers and build brand loyalty. For over 40 years, CSG’s technologies and people have helped some of the world’s most recognizable brands solve their toughest business challenges and evolve to meet the demands of today’s digital economy with future-ready solutions that drive exceptional customer experiences. With more than 5,000 employees in over 20 countries, CSG is the trusted technology provider for leading global brands in telecommunications, retail, financial services and healthcare. Our solutions deliver real world outcomes to more than 900 customers in over 120 countries.
How To Apply?
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