KPMG is hiring for the position of Analyst in Bangalore, India. Candidates with any Graduate Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | KPMG |
| Position | Analyst |
| Qualifications | Any Graduate Degree |
| Experience | 06 (Month) – 1 (Year) |
| Location | Bangalore, India |
Key Responsibilities:
- Serve as the first point of contact for employee inquiries received through voice calls, email, chat, and case management tools.
- Provide clear, accurate, professional, and empathetic responses to employee inquiries.
- Resolve employee requests within defined quality standards and established Service Level Agreements (SLAs).
- Log, track, and resolve calls and support tickets while ensuring data accuracy and completeness.
- Maintain accurate records of employee interactions, requests, and system updates.
- Monitor shared mailboxes and work queues to ensure timely responses and resolution of employee queries.
- Follow established Standard Operating Procedures (SOPs), knowledge articles, and support materials when responding to employees.
- Escalate complex or unresolved issues in accordance with the established governance and escalation framework.
- Adhere to organizational policies, compliance requirements, and data confidentiality standards.
- Contribute to the continuous improvement and maintenance of knowledge base articles, FAQs, and support documentation.
- Identify opportunities for process improvement and proactively raise operational concerns to the appropriate stakeholders.
Eligibility Criteria:
- Graduate in any discipline.
- 6 months to 1 year of experience in Tier 1 HR support, preferably supporting U.S.-based clients.
- Experience in HR Operations, People Operations, Shared Services, Contact Center, or Helpdesk environments.
- Basic experience working with HR systems such as Workday, SAP SuccessFactors, PeopleSoft, or similar platforms.
- Basic experience using case management and ticketing tools such as ServiceNow, Zendesk, or Salesforce Service Cloud.
- Proficiency in Microsoft Office Suite, particularly Microsoft Outlook and Excel.
Behavioral Competencies:
- Demonstrate empathy and patience when understanding employee concerns and handling queries in a supportive and professional manner.
- Possess strong active listening and effective questioning skills.
- Demonstrate strong problem-solving and analytical skills, with the ability to identify root causes and determine appropriate resolution or escalation paths.
- Demonstrate resilience and the ability to manage a high volume of employee requests effectively.
- Work collaboratively as a team player with strong interpersonal and relationship-building skills.
- Be self-motivated, adaptable, and willing to learn new processes and technologies.
- Demonstrate a willingness to learn U.S. HR policies, processes, and terminology to effectively resolve employee queries.
Skills & Experience:
- Possess excellent verbal and written communication skills.
- Ability to manage employee interactions across multiple channels, including voice, email, chat, and ticketing tools.
- Demonstrate a strong process-oriented approach with keen attention to detail.
- Ability to work independently, prioritize tasks effectively, and meet deadlines.
About Company:
KPMG is a global network of professional firms providing Audit, Tax and Advisory services. We have 227,000 outstanding professionals working together to deliver value in 146 countries and territories. With a worldwide presence, KPMG continues to build on our successes thanks to clear vision, defined values and, above all, our people. Our industry focus helps KPMG firms’ professionals develop a rich understanding of clients’ businesses and the insight, skills and resources required to address industry-specific issues and opportunities.
How To Apply?
- First, read through all of the job details on this page.
- Scroll down and press the Click Here button.
- To be redirected to the official website, click on the apply link.
- Fill the details with the information provided.
- Before submitting the application, cross-check the information you’ve provided.
