Optum is hiring for the position of Associate Software Engineer in Bangalore, India. Candidates with a Bachelor’s are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | Optum |
| Position | Associate Software Engineer |
| Qualification | Bachelor’s/ Undergraduate Degree |
| Experience | 1 + (Years) |
| Location | Bangalore, India |
Key Responsibilities:
Incident Management & Triage:
- Monitor system alerts and performance metrics across infrastructure, applications, and contact center platforms to ensure operational stability.
- Triage incoming issues using structured severity and priority frameworks to determine appropriate response levels.
- Coordinate resolution efforts across IT, automation, software, and business teams to ensure timely issue resolution.
Observability:
- Track queue performance, call volumes, and overall system health using dashboards and analytics tools.
- Escalate anomalies, performance degradations, and outages to the appropriate internal teams and external vendors.
- Participate in daily stand-up meetings and war room sessions to assess, prioritize, and resolve high-priority incidents.
Reporting & Documentation:
- Maintain detailed issue logs, including timestamps, reporter details, station IDs, and error messages for accurate tracking and audit purposes.
- Generate daily, weekly, and monthly performance reports, along with comprehensive incident summaries.
- Support audit and compliance requirements by preparing and maintaining necessary documentation.
Communication & Coordination:
- Act as a liaison between technical teams, business stakeholders, and external vendors to facilitate collaboration and ensure timely restoration of services during outages.
- Lead incident communication efforts and provide timely updates to impacted stakeholders.
- Participate in cross-functional meetings to align on priorities, share insights, and conduct post-incident reviews.
Operational Efficiency:
- Leverage AI and Copilot tools to enhance productivity, streamline communication, and automate meeting summaries related to outages, including documentation of symptoms, troubleshooting steps, and corrective actions.
- Provide ad hoc support for operational inquiries and assist in developing new productivity tools to improve overall efficiency.
Eligibility Criteria:
- Possesses at least 1 year of experience in IT operations, network monitoring, or command center environments.
- Demonstrates hands-on experience in incident response, crisis management, and coordination with external vendors.
- Has working knowledge of call center platforms such as Genesys, Amazon Web Services (AWS), and NICE CXone.
- Is familiar with monitoring and service management tools such as ServiceNow, Splunk, and Dynatrace.
- Demonstrates the ability to work effectively in a fast-paced environment while managing multiple tasks and communication channels simultaneously.
- Possesses familiarity with AI-driven productivity tools such as Microsoft Copilot, Microsoft Azure, or Google technologies.
About Company:
Optum is a health services and innovation company on a mission to help people live healthier lives and to help make the health system work better for everyone. Optum, part of the UnitedHealth Group family of businesses, is powering modern health care by connecting and serving the whole health system across 150 countries. We combine cutting-edge technology, the world’s largest health care database and vast expertise to improve health care delivery, quality and efficiency. We are revolutionizing health care that serves more than 100,000 physicians, practices and other health care facilities, as well as 127 million individual consumers.
How To Apply?
- First, read through all of the job details on this page.
- Scroll down and press the Click Here button.
- To be redirected to the official website, click on the apply link.
- Fill the details with the information provided.
- Before submitting the application, cross-check the information you’ve provided.
