Genpact is hiring for the position of Process Developer – Power BI in Gurugram, India. Candidates with a Bachelor’s Degree are eligible to apply for this position. The complete information, eligibility criteria and requirements are provided below.
Job Description:
| Company Name | Genpact |
| Position | Process Developer – Power BI |
| Qualifications | Bachelor’s Degree |
| Experience | Freshers/ Experienced |
| Location | Gurugram, India |
Key Responsibilities:
- Maintain and update reports and spreadsheets to track historical data, and manage email and call queues efficiently.
- Drive service-level performance by adjusting staffing levels based on real-time attendance and call volume trends.
- Monitor volume flows and agent adherence in real time using client-provided workforce management tools.
- Plan and allocate work based on inventory levels, workload priorities, and operational requirements.
- Ensure agents meet assigned work targets and proactively communicate challenges, risks, or operational issues.
- Process unplanned schedule changes, including call-outs, training sessions, and other non-productive activities.
- Assess the potential impact of schedule changes and implement necessary adjustments to minimize service-level disruption.
- Identify root causes of agent activity deviations from scheduled plans and collaborate with supervisors to meet or exceed adherence goals.
- Prepare and deliver daily reports analyzing drivers of service-level misses and performance gaps.
- Produce daily agent- and process-level reports, including absenteeism, productivity, incoming versus closed volumes, and call handling metrics such as answered and abandoned calls.
- Identify and communicate system or tool-related issues that may impact service levels or operational efficiency.
- Evaluate opportunities for intraday scheduling adjustments, including reducing offline activities during high demand or adding offline activities during periods of excess capacity.
- Review supervisor requests for intraday schedule changes and approve or decline them based on business needs and operational priorities.
- Support operations that require working in a 24/7 environment with rotating shifts, including regular review of online content that may be sensitive or disturbing in nature, in accordance with company policies and well-being guidelines.
Eligibility Criteria:
- Bachelor’s degree in any discipline or an equivalent qualification.
- Relevant work experience in MIS, reporting, or data analysis roles.
Preferred Skills:
- Strong attention to detail with a high level of accuracy in data handling and reporting.
- Good analytical and quantitative skills, with the ability to identify trends and patterns and translate data insights into informed business decisions.
- Ability to manage and coordinate multiple assignments simultaneously in a fast-paced work environment.
- Strong proficiency in Microsoft Excel, including pivot tables, VLOOKUP, and advanced reporting functions, along with working knowledge of PowerPoint.
- Ability to provide operational coverage during business hours, with flexibility for after-hours support when required.
- Strong interpersonal and communication skills, with the ability to collaborate effectively with clients and internal stakeholders.
- Excellent written and verbal communication skills.
- Knowledge of VBA scripting and a solid understanding of databases and query concepts.
- Hands-on experience with tools and technologies such as MS Access, Power BI, SQL databases, Access automation, or data science-related tools.
About Company:
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
How To Apply?
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