Gainwell Technologies is hiring for the position of Workforce Management in Bangalore; Chennai, India. Candidates with a Bachelor’s/ Master’s Degree are eligible to apply for this position. The complete information, eligibility criteria and requirements are provided below.
Job Description:
| Company Name | Gainwell Technologies |
| Position | Workforce Management |
| Qualifications | Bachelor’s/ Master’s Degree |
| Experience | Freshers/ Experienced |
| Location | Bangalore; Chennai, India (Remote) |
Key Responsibilities:
- Analyzing historical data: Review past sales trends, stakeholder behavior, and market conditions to identify patterns and seasonal variations.
- Business strategy alignment: Integrate long-term business plans and organizational goals into workforce forecasts to ensure accurate staffing projections.
- Trend analysis: Identify emerging trends and assess their potential impact on future staffing needs, including new product launches or market expansions.
- Capacity and DDI planning: Forecast workforce requirements for future growth and expansion, including identification of potential skill gaps.
- Proxy analysis: Identify proxy states or reference scenarios in cases where workload data is unavailable.
- Scenario and DDI modeling: Develop multiple staffing scenarios based on varying market conditions to evaluate risks and opportunities.
- Developing long-term staffing plans: Collaborate with HR and key stakeholders to plan future hiring needs driven by projected demand and business growth.
- Real-time data monitoring: Track live call volumes, stakeholder interactions, and operational metrics to identify immediate demand fluctuations.
- Predictive modeling: Apply statistical and predictive techniques to forecast short-term staffing requirements using historical and recent data trends.
- Shift scheduling optimization: Adjust workforce schedules based on real-time and forecasted demand to maintain optimal coverage throughout the day.
- Adherence monitoring: Monitor employee adherence to schedules and recommend corrective actions when deviations occur.
- Peak demand management: Proactively adjust staffing levels to effectively manage anticipated high-volume periods.
- Communication and collaboration: Communicate forecasts and insights to scheduling teams and stakeholders through regular coordination forums, including weekly touchpoints for voice and non-voice functions.
- Data visualization and insights: Create impactful data visualizations and dashboards, combining analytical rigor and creativity to deliver actionable insights that drive business outcomes.
Eligibility Criteria:
- Bachelor’s/ Master’s Degree
About Company:
For 50 years, our nation’s federal Medicaid program has worked to improve the health, safety and well-being of America’s most vulnerable populations: low-income families, women and children, seniors, and those with disabilities. With positive health and cost outcomes that pierce inequities and impact economies, the success of these programs is inextricably tied to the prosperity of communities, individual states and the nation as a whole. We think that demands respect and, more importantly, is deserving of a lifetime commitment from innovators who can help those who operate within and around health and human services evolve — in any market at any stage. At Gainwell Technologies, that’s our sole focus.
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