Razorpay is hiring for the position of Junior Analyst – Business Operations in Bangalore, India. Candidates with a Bachelor’s/ Master’s Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | Razorpay |
| Position | Junior Analyst – Business Operations |
| Qualifications | Bachelor’s/ Master’s Degree |
| Batch | 2020/ 2021/ 2022/ 2023/ 2024/ 2025 |
| Experience | Freshers/ Experienced |
| Location | Bangalore, India |
Key Responsibilities:
- Explore RazorpayX (primarily payroll) and its application suite through hands-on experience.
- Handle end-to-end merchant queries and concerns while ensuring a high level of merchant satisfaction.
- Identify and report any issues or breakages impacting the merchant experience.
- Ensure timely resolution of tickets and chats in line with defined SLAs and OKRs.
- Gather, document, and forward merchant feedback to the relevant teams, along with suggestive measures where applicable.
- Collaborate with Product Managers to resolve product-related issues, bugs, or enhancement requests.
- Coordinate with the Financial Operations team to provide updates on payout statuses and address redundancies.
- Work closely with different Razorpay verticals to resolve and close any pending merchant issues.
Eligibility Criteria:
- Skilled at transforming negative merchant experiences into positive outcomes.
- Strong verbal and written communication skills with a confident, articulate, and professional approach.
- Experienced in handling merchant-level communication, social media escalations, and resolving tickets and chats.
- Quick to adapt to evolving business needs and dynamic situations.
- Capable of taking full ownership and accountability for assigned tasks and responsibilities.
About Company:
Razorpay is India’s first full-stack financial solutions company. We are on a mission to enhance the payment experience of over 300 million end consumers. And in doing so, we aim to enable Indian businesses – big and small – accept payments digitally with minimal effort and maximum ease. Razorpay has grown from being a payment gateway provider to a solutions-driven organization boasting of an extensive products suite to accept and disburse payments as well as raise capital and park money. In a nutshell, we fit into every nook and corner where your business touches money.
How To Apply?
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