Trellix is hiring for the positions of Technical Support Engineer – Apprentice in Bangalore, India. Candidates with a Bachelor’s/ Master’s Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | Trellix |
| Position | Technical Support Engineer – Apprentice |
| Qualifications | Bachelor’s/ Master’s Degree |
| Batch | Recent Batches |
| Experience | Freshers |
| Location | Bangalore, India |
Key Responsibilities:
- Serve as the first point of contact for corporate and enterprise customers of Trellix.
- Handle real-time voice calls and portal cases, ensuring timely and accurate responses.
- Collaborate effectively within a diverse team of experts to resolve customer issues.
- Provide customers with regular updates on the progress of their cases.
- Leverage the expertise of team members to deliver prompt and effective resolutions.
- Maintain a friendly, approachable, and positive attitude in all customer interactions.
- Demonstrate flexibility and willingness to work in 24×7 rotational shifts, including night shifts.
Technical Skills:
- Basic understanding of Microsoft Windows technology with some exposure to server operating systems.
- Fundamental knowledge of networking concepts.
- Beginner-level knowledge of Linux (preferred).
- Understanding of computer security procedures and protocols.
- Exposure to security concepts is an added advantage.
Communication Skills:
- Excellent verbal and written communication skills are essential.
- Ability to effectively communicate with global customers via phone and email.
About Company:
From gaining new experiences in different roles to acquiring fresh knowledge and skills – at UBS we believe that you should never stop growing and learning because life never stops teaching. We know that it’s our people – with their unique backgrounds, skills, experience levels and interests – who drive our ongoing success. Ready to be part of #teamUBS and make an impact? Find out more at ubs.com/careers.
How To Apply?
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