LSEG is hiring for the position of Associate Content Analyst in Bangalore, India. Candidates with Bachelor’s Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | LSEG |
| Position | Associate Content Analyst |
| Qualification | Bachelor’s/ Master’s Degree |
| Batch | 2020/ 2021/ 2020/ 2023/ 2024/ 2025 |
| Experience | Entry Level |
| Location | Bangalore, India |
Key Responsibilities:
- Respond promptly to queries received through the chat room, Service Cloud, and emails.
- Conduct detailed investigations and provide responses for search and explanation queries; make basic corrections for DC cases that require minimal time to fix.
- Liaise with Production teams to ensure timely resolution of queries.
- Gather, analyze, and apply information to existing databases, and support the development of new databases.
- Ensure effective communication of relevant information within your area of responsibility, including updates, changes, and developments.
- Maintain a thorough understanding of C2C standards, conduct periodic audits, and uphold these standards within the team.
- Ensure the accurate and timely production of financial information for F&R (Refinitiv) products.
- Respond to data queries from internal and external clients and provide support to stakeholders as needed.
- Facilitate problem-solving for data and product issues, including database infrastructure and maintenance, by involving the right stakeholders at the appropriate time.
- Collaborate with cross-functional teams to conduct Root Cause Analysis (RCA) and identify solutions for problem areas.
- Identify potential data improvements and consult with Content Specialists for possible implementation.
- Maintain and manage effective relationships with internal and external stakeholders.
- Contribute to Root Cause Analyses (RCAs) provided to the quality team.
- Liaise with other SMAs through the SMA forum to identify efficiencies in work practices or opportunities for automation.
- Research new data sources and review existing ones to improve quality, timeliness, and completeness scores.
- Train new staff members and deliver product and/or database training to team members.
Eligibility Criteria:
- Knowledge of FI, FX, CMO, and Municipal Content is desirable.
- Strong time management skills, with the ability to meet deadlines and work effectively under pressure.
- Excellent oral and written communication skills, demonstrating customer-focused behavior and professional ethics.
- High level of precision and thoroughness, with strong stakeholder management abilities.
- Excellent problem-solving skills.
- Demonstrates individual accountability while contributing effectively to a team environment.
- Familiarity with Service Cloud operations and incident management processes.
- Strong interpersonal and communication skills, with the ability to perform well under tight deadlines.
- Good understanding of financial markets, with a strong focus on bonds and cash instruments.
- Experience in writing documentation and creating Methods of Work (MOWs) for efficient content management.
- Ability to collaborate effectively within a team.
- Proficient in MS Office applications, especially MS Excel.
About Company:
LSEG (London Stock Exchange Group) is a diversified international markets infrastructure business —earning our clients’ trust for over 300 years. That legacy of customer-focused excellence ensures that you can rely on our expertise in capital formation, intellectual property and risk and balance sheet management. As global leaders in financial indexing, benchmarking and analytic services, we offer unrivalled access to international capital markets. Our high-performance technology solutions enable companies worldwide to access funds for growth and development. And with our Data & Analytics, Capital Markets and Post Trade divisions, we provide a comprehensive, integrated suite of trusted financial market infrastructure services that help our customers pursue – and achieve – their ambitions.
How To Apply?
- First, read through all of the job details on this page.
- Scroll down and press the Click Here button.
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- Fill the details with the information provided.
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