Razorpay is hiring for the position of Associate Technical Consultant in Bangalore, India. Candidates with BE/ B.Tech/ ME/ M.Tech are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | Razorpay |
| Position | Associate Technical Consultant |
| Qualifications | B.Tech/ M.Tech |
| Batch | 2022/ 2023/ 2024/ 2025 |
| Experience | Freshers |
| Location | Bangalore, India |
Key Responsibilities:
- Address technical queries related to APIs, plugins, and the complete Razorpay product suite.
- Communicate technical issues effectively to merchants as well as internal departments.
- Engage with CXOs and advanced tech teams to discuss solutions and address concerns.
- Identify irregularities in functionality and unexpected behaviors in Razorpay’s products and services.
- Provide timely resolutions to merchants by assisting Level 2/3 support teams with deep product knowledge and strong technical troubleshooting and debugging skills.
- Report bugs or issues to the Product and Software Engineering teams by raising Jira tickets and collaborating closely to drive resolutions.
- Log issues in the CRM system (FreshDesk), regularly update progress, and ensure timely issue resolution for merchants.
- Serve as a subject matter expert for Razorpay products, offering technical insights on their implementation and usage.
- Improve the overall merchant experience by independently resolving technical issues without passing them on to development teams unnecessarily.
- Occasionally travel to client sites to resolve highly complex customer and integration issues when required.
Eligibility Criteria:
- Ability to convey complex technical concepts in simple, clear terms for non-IT personnel.
- Capable of handling complex issues independently and driving them to closure with minimal dependency.
- Strong logical thinking, analytical, and problem-solving skills.
- Up-to-date technical knowledge in the payment gateway domain is a plus.
- Ability to gain an in-depth understanding of multiple products and related business processes.
- Strong interpersonal skills with the ability to make quick, informed decisions when advising clients or the sales team.
- Working knowledge of at least one frontend technology (e.g., HTML, CSS, JavaScript, Angular, Flutter, or React Native) and one server-side programming language (e.g., Java, C++, Python, or Go).
- Holds a B.Tech or M.Tech degree, along with relevant internship experience.
About Company:
Razorpay is India’s first full-stack financial solutions company. We are on a mission to enhance the payment experience of over 300 million end consumers. And in doing so, we aim to enable Indian businesses – big and small – accept payments digitally with minimal effort and maximum ease. Razorpay has grown from being a payment gateway provider to a solutions-driven organization boasting of an extensive products suite to accept and disburse payments as well as raise capital and park money. In a nutshell, we fit into every nook and corner where your business touches money.
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