Amazon is hiring for the position of Virtual Customer Support Associate in Delhi, India. Candidates with a Bachelor’s/ Master’s Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | Amazon |
| Position | Virtual Customer Support Associate |
| Qualifications | Bachelor’s/ Master’s Degree |
| Experience | Freshers/ Experienced |
| Location | Work From Home (Remote) |
Key Responsibilities:
- Serve as the first point of contact for customers, addressing their inquiries through phone, chat, and/or email.
- Resolve customer queries related to orders, products, payments, and website navigation.
- Proactively prevent issues and provide accurate, timely solutions to enhance customer satisfaction.
- Use a variety of internal tools and resources to research, navigate, and resolve customer concerns effectively.
- Communicate clearly and professionally to ensure a positive customer experience.
- Strive to exceed customer expectations by delivering prompt, courteous, and knowledgeable support.
Eligibility Criteria:
- Must be at least 18 years of age.
- Legally authorized to work in India.
- Strong communication skills in English, with fluency in both written and verbal forms.
- Prior experience using a computer and familiarity with basic computer operations.
- Availability to work flexible shifts from Monday to Sunday within the hours of 6:00 AM to 11:00 PM.
- Willingness and ability to work in rotating shifts, including early mornings, late nights, overnight shifts, weekends, and overtime as needed.
- Must have a quiet, distraction-free workspace equipped with a desk and chair.
- Technically equipped with a minimum broadband internet connection of 100 Mbps download and 10 Mbps upload speed via a hardwired Ethernet connection (Wi-Fi not supported).
Preferred skills:
- Demonstrates a strong work ethic, clear communication, and attention to detail.
- Maintains a friendly and customer-centric approach in all interactions.
- Quick to learn new concepts and adaptable to change.
- Comfortable handling multiple tasks efficiently in a fast-paced, high-energy environment.
About Company:
Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one.
How To Apply?
- First, read through all of the job details on this page.
- Scroll down and press the Click Here button.
- To be redirected to the official website, click on the apply link.
- Fill the details with the information provided.
- Before submitting the application, cross-check the information you’ve provided.
