Wipro is hiring for the position of Trainee/ Management Trainee in Gurugram; Chennai, India. Candidates with a Bachelor’s/ Master’s Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | Wipro |
| Position | Trainee/ Management Trainee |
| Qualifications | Bachelor’s/ Master’s Degree |
| Batch | 2021/ 2022/ 2023/ 2024/ 2025 |
| Experience | Freshers |
| Location | Gurugram; Chennai, India |
Key Responsibilities:
Transaction Management & Process Support:
- Manage transactions in accordance with required quality standards.
- Respond to client inquiries via phone and email in a professional and courteous manner.
- Document client details, including name, department, contact information, and issue description.
- Maintain availability status in the RAVE system to ensure optimal productivity.
- Track, document, and analyze all queries received, problem-solving steps taken, and resolution success rates.
- Follow standard procedures to resolve client issues as per the Service Level Agreements (SLAs).
- Access and utilize internal knowledge bases, resources, and FAQs to provide effective solutions.
- Stay updated on product details to enhance client interactions and troubleshooting capabilities.
- Analyze call logs to identify recurring issues and proactively mitigate future problems.
- Maintain and update self-help documentation for clients to improve resolution times.
- Identify critical issues and escalate unresolved cases to the Team Leader for timely resolution.
- Ensure clients receive all necessary product information and disclosures before and after interactions.
- Adhere to service agreements to mitigate legal risks.
Customer Support & Troubleshooting:
- Deliver exceptional customer service through effective diagnosis and troubleshooting of client issues.
- Provide product support by guiding clients through step-by-step solutions.
- Assist clients in navigating product menus and understanding key features.
- Troubleshoot customer queries in a user-friendly, professional, and courteous manner.
- Maintain logs and records of all customer interactions as per standard procedures.
- Accurately process and document all incoming calls and emails using designated tracking software.
- Offer alternative solutions where applicable to enhance customer retention and satisfaction.
- Communicate effectively with clients, tailoring responses to different situations and audiences.
- Follow up with clients through scheduled callbacks to gather feedback and ensure SLA compliance.
Capability Building & Operational Excellence:
- Stay updated on product features, changes, and updates through regular training.
- Participate in client-recommended training programs to enhance product knowledge.
- Collaborate with team leaders to identify training needs and improve service delivery.
- Engage in continuous learning opportunities to enhance job knowledge and maintain industry expertise.
Eligibility Criteria:
- Bachelor’s/ Master’s Degree
About Company:
Wipro Limited is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 250,000 employees and business partners across 66 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.
How To Apply?
- First, read through all of the job details on this page.
- Scroll down and press the Click Here button.
- To be redirected to the official website, click on the apply link.
- Fill the details with the information provided.
- Before submitting the application, cross-check the information you’ve provided.
