Canonical is hiring for the position of Software Support Engineer in Hyderabad, India. Candidates with a Bachelor’s/ Master’s Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | Canonical |
| Position | Software Support Engineer |
| Qualifications | Bachelor’s/ Master’s Degree |
| Batch | 2020/ 2021/ 2022/ 2023/ 2024/ 2025 |
| Experience | Freshers/ Experienced |
| Location | Work From Home (Remote) |
Key Responsibilities:
- Troubleshoot and resolve complex customer issues related to Ubuntu, Kernel, Ceph, OpenStack, Kubernetes, and other open-source software.
- Collaborate closely with Canonical’s Field, Support, and Product Engineering teams to ensure seamless issue resolution.
- Actively participate in upstream communities to contribute to open-source development.
- Develop bug fixes, backport patches, and work with upstream teams to ensure their inclusion in official releases.
- Review and provide feedback on code contributions from other engineers.
- Apply sound technical judgment in selecting appropriate methods and techniques for problem-solving.
- Effectively prioritize tasks and manage time to meet project deadlines and customer needs.
- Engage in team discussions to enhance processes, tools, and documentation for improved efficiency.
- Maintain clear, concise, and technical communication in both written and verbal formats.
- Work remotely with the flexibility to travel internationally up to 10% of the time for team meetings, events, and conferences.
Eligibility Criteria:
- Strong academic background with a proven track record of excellence.
- Degree in Computer Science, STEM, or a related field.
- Hands-on experience with Linux and open-source software.
- Proficiency in at least one programming language: Python, Go, C, or C++ on Linux.
- Ability to quickly learn new technologies and tackle complex technical challenges.
- Willingness to travel up to four times a year for internal events.
Preferred Skills:
- Passion for technology and collaboration with highly skilled professionals.
- Curious, adaptable, articulate, and accountable approach to work.
- Strong soft skills with a proactive, innovative, and self-motivated mindset.
- Interest in or willingness to learn about technologies such as Ubuntu Linux (kernel or userspace), Kubernetes, OpenStack, Ceph, QEMU/KVM, LXC/LXD, PostgreSQL, MongoDB, Debian packaging, and distributed systems.
About Company:
Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence – in order to succeed, we need to be the best at what we do. Canonical has been a remote-first company since its inception in 2004. Work at Canonical is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical provides a unique window into the world of 21st-century digital business.
How To Apply?
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