HCLTech is hiring for the position of Graduate Trainee in across India. Candidates with any Graduate Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | HCLTech |
| Position | Graduate Trainee |
| Qualifications | Any Graduate |
| Batch | 2021/ 2022/ 2023/ 2024 |
| Experience | Freshers |
| Location | Across India |
Key Responsibilities:
- Provide technical support with expertise in networking, hardware, and software troubleshooting.
- Diagnose and resolve hardware, software, and network issues via telephone, email, and chat support.
- Escalate unresolved issues to internal Level 2 and Level 3 IT support teams.
- Coordinate with vendors and support teams to ensure efficient problem resolution.
- Administer and manage user account provisioning and related activities.
- Utilize the Incident Management System to document, track, and manage issues, work requests, and their resolutions.
- Respond to incoming telephone calls, emails, instant messages, and assigned support tickets.
- Assign work orders/incidents to appropriate support teams and ensure timely follow-up until resolution.
- Diagnose problems through discussions with users, including issue recognition, log analysis, research, isolation, and resolution.
- Provide Level 1 remote desktop support and perform other IT support tasks following standard operating procedures (SOPs).
- Perform user account management activities, including account setup and maintenance.
- Escalate complex technical issues to appropriate specialists for resolution.
- Evaluate, analyze, and configure PC-based software applications, including word processors, spreadsheets, and database management systems.
- Troubleshoot client software and basic network connectivity issues to ensure smooth operation.
- Identify, evaluate, and prioritize customer-reported issues and complaints.
- Conduct user training sessions and develop training documentation as required.
- Participate in ongoing training and contribute to departmental skill development.
- Perform routine maintenance updates in collaboration with IT staff and business units.
- Maintain comprehensive documentation, including technical standards, configurations, and network diagrams.
- Facilitate knowledge transfer for End User Computing (EUC) operations within the team.
- Provide support for on-call escalations and conduct root cause analysis of critical issues.
- Resolve support tickets independently within agreed service level agreements (SLAs) related to ticket volume and response time.
- Adhere to quality standards, regulatory requirements, and company policies.
- Contribute to value-adding activities, including updating and managing the knowledge base, training new hires, and coaching junior analysts.
- Ensure a positive customer experience by maximizing First Call Resolution (FCR) rates and minimizing reopened cases or rejected resolutions.
Eligibility Criteria:
- Any Graduate
About Company:
HCLTech is a global technology company, home to 222,000+ people across 60 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG and Public Services.
How To Apply?
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