Capgemini is hiring for the position of Service Delivery Junior Specialist in Chennai; Kolkata, India. Candidates with a Bachelor’s/ Master’s Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | Capgemini |
| Position | Service Delivery Junior Specialist |
| Qualifications | Bachelor’s/ Master’s Degree |
| Batch | 2019/ 2020/ 2021/ 2022/ 2023/ 2024 |
| Experience | Freshers/ Experienced |
| Location | Chennai; Kolkata, India |
Key Responsibilities:
General Responsibilities:
- Provide support to senior service delivery professionals in the organization.
- Handle tasks and matters of limited complexity, gaining experience in service desk processes.
- Participate in achieving critical key measurement targets set for the team.
- Collaborate with team members on continuous improvement activities and initiatives to enhance operational quality and efficiency.
Grade-Specific Role Overview:
- Deliver services aligned with the Service Delivery scope to meet specific KPIs.
- Support the delivery of procurement services to the business.
- Maintain a proactive working attitude towards the client, ensuring a customer-centric approach.
- Demonstrate basic knowledge of the stakeholder community within the defined work perimeter.
- Understand the Procure-to-Pay (P2P) process and cross-functional workflows.
- Build knowledge and experience across multiple domains of expertise.
- Contribute to fostering a positive and collaborative team culture.
- Identify, report, and participate in the implementation of process improvements.
General Responsibilities and Accountabilities:
- Ensure daily activities are completed accurately and on time, adhering to procedures and KPI targets.
- Demonstrate a thorough understanding of processes and procedures relevant to the function.
- Maintain accountability for process compliance within the assigned work perimeter.
- Provide customer-focused service by responding to client requests and queries in a timely manner.
- Strive to simplify, standardize, and improve processes, subject to approval by senior professionals.
- Continuously seek opportunities to enhance client satisfaction.
- Support the team in achieving common objectives and goals.
- Share knowledge and best practices to foster a culture of learning and improvement.
- Adhere to procurement policies and processes, ensuring compliance and consistency.
Eligibility Criteria:
- Bachelor’s/ Master’s Degree
About Company:
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 360,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms.
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