Cognizant is hiring for the position of Associate in Chennai, India Candidates with a Bachelor’s Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | Cognizant |
| Position | Associate |
| Qualification | Bachelor’s Degree |
| Batch | 2018/ 2019/ 2020/ 2021/ 2022/ 2023/ 2024 |
| Experience | Freshers/ Experienced |
| Location | Chennai, India (Hybrid) |
Key Responsibilities:
Business/Customer:
- Perform Standard Operating Procedure (SOP) activities with an understanding of their business impact in the customer environment and contribute to improving SOPs.
- Ensure adherence to customer security and compliance requirements.
- Implement approved change requests in alignment with the customer change management process.
- Manage the incident lifecycle according to ITIL or BIC frameworks as applicable.
- Adhere to customer communication etiquette and maintain professionalism.
- Meet stated productivity requirements for the engagement.
Project/Process:
- Review Customer Satisfaction (CSAT) feedback and ensure timely implementation of corrective actions.
- Participate in the critical situation (CritSit) process to resolve incidents promptly.
- Log, triage, and manage incidents effectively.
- Coordinate with resolver groups, vendors, and carriers to resolve issues.
- Troubleshoot escalated incidents/problems and escalate them functionally or hierarchically to the appropriate groups (e.g., Vendors, Level 3).
- Provide inputs to the FAQ database and knowledge repository, contributing to updating knowledge articles.
- Contribute to continuous service improvement (CSI) plans to enhance processes.
- Develop induction documents in collaboration with stakeholders and ensure the successful induction of new team members.
- Manage the floor effectively to ensure smooth operations.
Team/People:
- Assess team members’ skill levels continually and provide necessary interventions.
- Actively contribute to and participate in knowledge-sharing sessions.
- Encourage team members to participate in organizational innovation programs.
- Act as a buddy for new hires, guiding them through the onboarding process.
- Recommend recognition and rewards (R&R) for team or individual achievements.
- Provide performance recommendations and feedback to the team lead.
Organizational:
- Ensure team participation in organizational technology events and knowledge-sharing forums.
- Adhere to organizational policies and processes, including security policies and timeline commitments.
- Participate in recruitment drives to identify and onboard talent.
Must Have Skills
- ServiceNow ITAM
About Company:
Cognizant is a global professional services firm that transforms clients business, operating, and technology models for the digital era. Our distinct industry-based, consultative approach assists clients in envisioning, building, and operating more innovative and efficient businesses. Cognizant, headquartered in the United States, is ranked 185 on the Fortune 500 and is consistently ranked among the world’s most admired companies.
How To Apply?
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