Microsoft is hiring for the position of Technical Support Engineering in across India. Candidates with a Bachelor’s Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | Microsoft |
| Position | Technical Support Engineering |
| Qualifications | Bachelor’s Degree |
| Batch | 2018/ 2019/ 2020/ 2021/ 2022/ 2023/ 2024 |
| Experience | Freshers/ Experienced |
| Location | Multiple Locations, India (Work From Home) |
Key Responsibilities:
- Own the response and resolution of customer technical issues by investigating problems, leveraging troubleshooting tools, and collaborating within and across teams to deliver effective solutions.
- Lead or actively participate in building knowledge-sharing communities with peers in delivery roles to foster collaboration and professional growth.
- Develop technical and professional proficiency through continuous training and readiness programs, enabling efficient resolution of customer challenges.
- Identify potential product defects and escalate them appropriately, contributing to product and process improvement initiatives for enhanced customer satisfaction.
Eligibility Criteria:
- Bachelor’s degree in Computer Science, Information Technology (IT), or a related field with 1+ years of experience in technical support, technical consulting, or IT roles.
- OR 3+ years of experience in technical support, technical consulting, or IT roles.
- OR equivalent professional experience.
Language Qualification:
- Fluent in English, with strong reading, writing, and speaking skills.
Work Experience:
- 2+ years of prior customer-facing product or technical support experience.
- Technical expertise and hands-on experience in Azure technical support or equivalent technologies.
- Experience supporting large and complex enterprise environments with 1,000+ users across geographically distributed locations.
Technical Expertise:
- Proficiency in at least two of the following:
- Active Directory, ADFS, SSO configuration, Azure Identity Protection, Identity Management, O365 Identity, Azure MFA.
- Experience in administering Microsoft Windows 2008 and Windows 2012 Servers (3+ years).
- Hands-on experience with Azure Active Directory (AAD), ADFS, AADConnect, and Exchange Online technologies.
- Strong foundation in Active Directory Services, including Group Policies, FSMO Roles, DNS Zones, and Replications.
- Knowledge of PKI, authentication protocols, and troubleshooting complex scenarios within AD, Windows Networking, Replication, DFSR, Group Policy Management, and Certificate Services.
- Skills in Windows System Administration, Certificates, PKI, DNS, Networking, Virtualization, and PowerShell scripting.
- Understanding of OS internals, load balancing, geo-redundancy, CDN, and VPN technologies.
Certifications (Preferred):
- Azure 533 certification.
- Additional certifications in technologies like Cisco, Unix, Security, etc.
Soft Skills:
- Strong troubleshooting and problem-solving abilities.
- Excellent customer service and effective learning skills.
- Strong written and verbal communication skills, including technical writing.
Desirable Knowledge and Experience:
- Exposure to cloud technologies, particularly Azure Identity Management and ADFS.
- Familiarity with PowerShell scripting and command-line tools.
- Good-to-have experience with additional technology certifications and advanced security concepts.
About Company:
Every company has a mission. What’s ours? To empower every person and every organization to achieve more. We believe technology can and should be a force for good and that meaningful innovation contributes to a brighter world in the future and today. Our culture doesn’t just encourage curiosity; it embraces it. Each day we make progress together by showing up as our authentic selves. We show up with a learn-it-all mentality. We show up cheering on others, knowing their success doesn’t diminish our own. We show up every day open to learning our own biases, changing our behavior, and inviting in differences. When we show up, we achieve more together.
How To Apply?
- First, read through all of the job details on this page.
- Scroll down and press the Click Here button.
- To be redirected to the official website, click on the apply link.
- Fill the details with the information provided.
- Before submitting the application, cross-check the information you’ve provided.
