NTT DATA is hiring for the position of Network Engineer in Bangalore; Hyderabad, India. Candidates with a Bachelor’s Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | NTT DATA |
| Position | Network Engineer |
| Qualifications | Bachelor’s Degree |
| Batch | 2019/ 2020/ 2021/ 2022/ 2023/ 2024 |
| Experience | Freshers/ Experienced |
| Location | Bangalore; Hyderabad, India |
Key Responsibilities:
- Proactively monitor work queues and provide support for highly technical or complex client tickets.
- Work independently, under general direction from clients, stakeholders, team leads, or senior managers, to resolve escalated incidents/requests within the agreed SLA timeframe.
- Provide timely and consistent updates on tickets, documenting resolution tasks.
- Identify, investigate, and analyze issues or errors proactively, logging incidents as they occur.
- Capture all required and relevant information for immediate resolution of issues.
- Provide fourth-level support for escalated incidents, addressing tickets that third-line engineers could not resolve.
- Share knowledge to resolve issues, document solutions, and disseminate it to other engineers.
- Communicate with other teams and clients to extend support when needed.
- Act as the emergency support contact for critical client and business-impacting issues.
- Ensure that shift handover highlights key escalated open tickets and critical upcoming tasks for the next shift.
- Support, track, and document change implementations as required.
- Escalate tickets to management promptly, providing updates when necessary.
- Proactively identify and contribute to automation efforts, working with automation teams to optimize routine tasks.
- Systematically gather relevant information and apply technical expertise to troubleshoot and resolve escalated tickets in complex client environments.
- Use diagnostic procedures and tools to address unique and complex technical issues.
- Coach Service Desk, Operations Centre, and L3 teams by offering technical expertise and delegating tasks to other engineering teams.
- Conduct quality audits covering processes, service experiences, ticket updates, etc., as needed.
- Manage and implement projects within the technology domain, delivering solutions promptly according to client requirements and timelines.
- Assist in implementing and delivering Disaster Recovery functions and tests when necessary.
Eligibility Criteria:
- Bachelor’s degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).
- CCIE Certification or equivalent.
- Relevant certifications related to services provided (certifications add significant weight to the candidate’s qualifications).
Knowledge, Skills, and Attributes:
- Strong proficiency in the change management process, including planning, monitoring, and executing changes with clear identification of risks and mitigation plans.
- Deep technical expertise in relevant functions.
- Excellent client service orientation with a passion for exceeding expectations.
- Strong written and verbal communication skills.
- Ability to effectively communicate and work across different cultures and social groups.
- Excellent planning skills for activities and projects, with consideration for changing circumstances.
- Ability to maintain a positive attitude at work.
- Capable of working well under pressure.
- Willingness to work longer hours when necessary.
- Proficient in active listening techniques, including paraphrasing to confirm understanding, probing for additional information, and refraining from interruptions.
- Adaptability to changing circumstances.
- Ability to prioritize client satisfaction, ensuring a positive experience throughout the entire client journey.
Additional Technical Proficiencies:
- Pulse Secure SSL VPN / Virtual Juniper
- Palo Alto and Fortinet Firewalls
- Cisco Nexus switches, ASR and ISR routers
- Cisco ACS, ISE, and Meraki switches and access points
- Enterprise network architecture and common routing protocols: BGP, OSPF, EIGRP
- Network address translation
- Configuring, monitoring, and troubleshooting ISP uplinks for DIA, MPLS, and P2P circuits
- Familiarity with network management and monitoring tools such as SecureCRT, Logic Monitor
Required Experience:
- Extensive experience in Managed Services.
- Advanced knowledge of ticketing tools, preferably ServiceNow.
- Experience in working on multiple large global enterprise client outsourcing projects.
- Advanced vendor management skills.
- Proven ability to effectively manage shift-left work (delegating tasks to junior levels).
- Comprehensive understanding of the IT industry and IT service management standards.
- Expertise in multiple technical areas.
- Familiarity with emerging technologies and trends impacting IT operations.
About Company:
NTT DATA Services is a recognized leader in IT and business services including cloud, data and applications. A division of NTT DATA headquartered in Texas, the company leverages consulting and deep industry expertise to help clients accelerate and sustain value throughout their digital journeys. NTT DATA – a part of NTT Group – is a trusted global innovator of IT and business services headquartered in Tokyo. We help clients transform through consulting, industry solutions, business process services, digital & IT modernization and managed services in over 50 countries.
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