IBM is hiring for the position of Process Analyst – HR/ Recruiter in Bangalore; Hyderabad; Mumbai, India. Candidates with Graduate or Post-Graduate/ MBA are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | IBM |
| Position | Process Associate – HR/ Recruiter |
| Qualification | Graduate or Post-Graduate (MBA HR is preferred) |
| Batch | Recent Batches |
| Experience | Entry Level |
| Location | Bangalore; Hyderabad, India |
Key Responsibilities for Recruiter:
- Engage stakeholders to define, build, and document hiring forecasts.
- Collaborate with hiring managers to set Service Level Agreement (SLA) expectations and requirements.
- Work within pre-defined recruitment processes, while assessing and identifying areas for improvement and building standard best practices to follow.
- Develop and implement new sourcing methods to generate candidate leads.
- Meet weekly, monthly, and quarterly production goals.
- Collaborate with the business head in setting weekly, quarterly, and yearly Global Delivery Center goals.
- Review, analyze, mentor, and coach support teams to ensure recruiting goals are met through a collaborative approach.
- Utilize Applicant Tracking System (ATS) and other tools to perform candidate screening.
- Ensure detailed screening and selection criteria are used to identify top talent and assess the strength of the talent pool.
- Participate in client meetings as directed by the Operations Director or Client Relationship Director to build long-term relationships and enhance customer satisfaction.
- Regularly update the status of candidates on the Applicant Tracking System (ATS).
- Perform other miscellaneous duties as required by management.
Key Responsibilities for Process Associate – HR:
- Input and process employee data in the HR system to provide accurate and timely information for various HR services.
- Handle complex transactions, including review and eligibility checks.
- Run reports and perform reconciliations between multiple reports.
- Interface with customers to resolve questions and issues related to compensation administration and processes.
- Provide necessary data for internal business controls as required.
- Ensure compliance with the client’s existing standards and policies.
- Deliver services based on processed employee data to meet the requirements outlined in the Service Level Agreement (SLA).
- Offer solutions to issues raised by the contact center, following established policy guidelines.
Eligibility Criteria:
- Graduate or Post-Graduate (MBA in HR preferred) with 1-2 years of experience, including at least 1 year in Core HR & Issue Resolution for an International IT/ITES company.
- Strong proficiency in English communication, both oral and written.
- In-depth knowledge of Core HR processes (excluding recruitment) and experience working with SAP HRMS.
- Advanced skills in Microsoft Excel.
- Ability to manage multiple diverse priorities under time pressure to meet customer and financial deadlines.
- Skilled at anticipating potential issues, reprioritizing work to meet evolving customer needs, and proactively following up on resolutions and action plans.
- Strong problem-solving capabilities, able to think through complex issues and develop well-considered solutions to meet business needs.
- Capable of troubleshooting and implementing process changes, identifying compliance concerns with travel policy, and analyzing travel spending data for business optimization.
- Works effectively with internal customers and external suppliers, with strong influencing skills for problem-solving and process improvement.
- Excellent customer service skills, with the ability to communicate at all levels within the organization and resolve challenging customer service issues.
- High level of numeracy and meticulous attention to detail.
- Strong team player, essential for collaborating effectively within the team.
- Proficiency in MS Excel and SAP HRMS.
- Must have a Core HR background.
- Willingness to work in rotational shifts.
About Company:
At IBM, we do more than work. We create. We create as technologists, developers, and engineers. We create with our partners. We create with our competitors. If you’re searching for ways to make the world work better through technology and infrastructure, software and consulting, then we want to work with you. We’re here to help every creator turn their “what if” into what is. Let’s create something that will change everything.
How To Apply?
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