Cognizant is hiring for the position of Associate – Projects in Bangalore, Chennai, Hyderabad, India. Candidates with Bachelor’s Degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | Cognizant |
| Position | Associate – Projects |
| Qualification | Bachelor’s Degree |
| Batch | 2019/ 2020/ 2021/ 2022/ 2023/ 2024 |
| Experience | Freshers/ Experienced |
| Location | Bangalore; Chennai; Hyderabad, India |
Key Responsibilities:
Business/Customer:
- Perform SOP activities with an understanding of the business impact on the customer environment, and contribute to improving SOPs.
- Adhere to customer security and compliance requirements.
- Implement approved change requests in line with the customer change management process.
- Manage the incident life cycle following ITIL/BIC framework as applicable.
- Maintain adherence to customer communication etiquette.
- Ensure stated productivity requirements are met for the engagement.
Project/Process:
- Review CSAT feedback and ensure timely implementation of corrective actions.
- Participate in the Critsit process to resolve incidents promptly.
- Log and triage incidents.
- Coordinate with resolver groups, vendors, and carriers.
- Troubleshoot escalated incidents/problems and refer/escalate (both functionally and hierarchically) to the appropriate groups (vendors/Level 3).
- Provide inputs to the FAQ database/KR and contribute towards updating knowledge articles.
- Contribute to continuous service improvement plans (CSI).
- Develop induction documents in consultation with relevant stakeholders for the project and ensure successful completion of the induction process for new joiners.
- Ensure effective floor management.
Team/People:
- Continually assess skill levels and provide intervention assistance.
- Contribute to and participate proactively in knowledge sharing sessions.
- Encourage team members to participate in organizational innovation programs.
- Act as a buddy for new hires.
- Make recommendations on R&R for team/individual achievements.
- Make recommendations to the team lead on team performance ratings.
Organization:
- Ensure the team contributes and participates in all organizational technology events and knowledge sharing forums.
- Adhere to organizational policies and processes (including Cognizant’s security policies and LP timelines).
- Participate in recruitment drives.
Eligibility Criteria:
- Bachelor’s in Science/ Commerce/ Engineering or equivalent
Must Have Skills:
- Proficiency in Change Lifecycle Management.
- Experience in Desktop Support (Remote).
- Expertise in Incident Management.
- Knowledge of End User Tools, specifically Nexthink.
- Competence in Service Desk operations.
- Familiarity with ServiceNow.
- Strong understanding of Windows operating systems.
- Solid networking skills.
About Company:
Cognizant is a global professional services firm that transforms clients business, operating, and technology models for the digital era. Our distinct industry-based, consultative approach assists clients in envisioning, building, and operating more innovative and efficient businesses. Cognizant, headquartered in the United States, is ranked 185 on the Fortune 500 and is consistently ranked among the world’s most admired companies.
How To Apply?
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