Accenture is hiring for the position of Customer Service New Associate in Bangalore; Hyderabad; Mumbai, India. Candidates with Any Graduate are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below.
Job Description:
| Company Name | Accenture |
| Position | Customer Service New Associate |
| Qualifications | Any Graduation/ Undergraduate |
| Batch | Recent Batches |
| Experience | 0 – 1 (Years) |
| Location | Bangalore; Hyderabad; Mumbai, India |
Key Responsibilities:
- Assist customers end-to-end with queries related to billing, packages, and technical support.
- Personalize conversations to manage productivity, display strong communication skills, and create sales opportunities.
- Pay attention to detail, show ownership, and embrace feedback.
- Multi-task using different applications while adhering to key compliance measures.
- Provide assistance and support before, during, and after customer purchases or product usage to ensure customer satisfaction.
- Resolve inquiries and issues, ensuring a positive customer experience.
- Solve routine problems by referring to general guidelines.
- Primarily interact within your own team and with your direct supervisor.
- Follow detailed instructions on all tasks.
- Decisions made impact your own work and are closely supervised.
- Work as an individual contributor within a predetermined, narrow scope of work.
- Be prepared to work in rotational shifts if required.
Eligibility Criteria:
- Any graduate from a government-recognized university.
- 10+2 undergraduates with a minimum of 6 months of prior experience preferred.
Preferred skills:
- Strong customer service skills.
- Proficient in verbal English.
- Ability to multi-task using various applications and tools.
- Strong analytical and problem-solving skills.
- Teamwork skills to liaise with other support teams for timely issue resolution.
- Attention to detail for proper documentation, notification, escalation, tracking, and follow-up of incidents.
- Ownership of the customer journey with quick and accurate resolution.
- Flexibility to work as per business needs.
- Ability to work under pressure.
- Positive attitude, quick learner, punctual, and disciplined.
- Excellent communication skills.
- Customer-focused and results-driven.
- High standards of integrity.
About Company:
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song – all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers.
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